Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Excelente App

What do you like best? La vista del software es lo que mas nos gusto, sumado a esto nos ayuda a tener un mejor control de los servicios que nos solicitan y asegurarnos que se cumplan en tiempo y forma, What do you dislike? No encontre como separar los reportes por areas o departamentos, aunque hay una opcion para departamentos es un poco confusa y cuando levantas el ticket no tienes opcion de marcar de que departamento es el ticket. What business problems are you solving with the product? ...

Excelente Producto

What do you like best? Las incidencias son organizadas de una excelente manera What do you dislike? NO me gusta el tiempo de prueba, debe ser mayor What business problems are you solving with the product? What benefits have you realized? Soporte de Usuario

Zoho Desk

What do you like best? This is the most impressive CRM software I have ever seen. I love how simple the dashboard is. I never feel lost on your website. What do you dislike? There are occasional bugs, however everytime I write a help ticket the issue is almost immediately resolved, I really appreciate that. What business problems are you solving with the product? What benefits have you realized? Organizing client payments with internal projects. Lots of benefit in terms of time that has ...

A LOT of features, but too many "buttons

What do you like best? This software has a TON of features for the price: inbound email, assignment rules, round robin, workflows. And it's (for the most part intuitive and blazingly fast. We're also a big fan of the ability to embed webforms into our website and widgets elsewhere. These give us more routing control over basic email parsing. What do you dislike? LIke most Zoho products, their implementation of Material Design is lacking. On any one screen there are dozen of icons and ...

Great product, medium customization, weak translation

What do you like best? I like the cloud only solution. But it has its drawbacks as the customization possibilities are not really that large, but it should cover most needs What do you dislike? The french localization is weak with some fields left untranslated and also huge mistakes in some terms/spelling. Recommendations to others considering the product Give it a shot, it looks really promising. What business problems are you solving with the product? What benefits have you realized? ...

i was searching for a help desk to cover the needs of my company , and Zoho is the best for that

What do you like best? Ticketing : view , editing , create conditions for notifying to custom agent , add special fields on tickets form and also you can make it required field too . Help center Customization ; i can edit the design of the portal site ( for customers including : colors , tabs , HTML code and CSS code . What do you dislike? when you edit something on the sofware , sometimes the server of Zoho cant respond successfuly . What business problems are you solving with the ...

Easy-to-use tool for technical support

What do you like best? It supports ticket system that allows users to submit issues. It also provides content management back-end to write support articles. This also makes our support more efficient. What do you dislike? I can not think of a big disadvantage. If you ask me, I would say there are still loads things to do to make the CMS better. What business problems are you solving with the product? What benefits have you realized? The problem I am solving is our sloppy technical ...

One of the best

What do you like best? affordable User friendly Lots of integration Live chat Phone calls Reports Team dashboard What do you dislike? Customer service can be better. No live chat in mobile version What business problems are you solving with the product? What benefits have you realized? Customer service tickets Phone calls to customers to confirm their orders Live chat to cater instant customer needs

Great value for moneyt

What do you like best? That the system is highly customisable, so it is easy to tweak it for your business's needs. What do you dislike? Support from Zoho wasn't fast or as effective as I would have hoped, and learning how to set up the product does take some time, but it wasn't hard. What business problems are you solving with the product? What benefits have you realized? Customer support.

Generally good

What do you like best? After you set up all notifications everything works fine What do you dislike? Setting up notifications and other things can be tricky and not at all intuitive. What business problems are you solving with the product? What benefits have you realized? Receiving and answering customer queries.