9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 3901-3910 out of 4147
A
Anonymous
09/05/17
ZOHO Great
What do you like best? I like how it is accessible from anywhere and there is an app for that What do you dislike? I am still trying to get emails sent out when a ticket is closed to all agents. Recommendations to others considering the product If you have a small service desk this is the best product for you and our company What business problems are you solving with the product? What benefits have you realized? The system is allowing me to keep track of issues at all my locations.
A
Anonymous
09/05/17
Full Functions , Easy to use , Value Price
What do you like best? 1. Value Price 2. Easy to Use 3. Complete Functions and Module 4. Integrated with Others App. ( Internal = many Zoho Apps. and External = many many What do you dislike? 1. Need more days for trial ( such as 90 days for trial 2. A bit confuse with many zoho products ( some intersect , some dis-intersect Recommendations to others considering the product 1. Value Price 2. Easy to Use 3. Complete Functions and Module 4. Integrated with Others App. ( ...
Read more
A
Anonymous
09/05/17
Easy to adopt, easy to use.
What do you like best? The seamless integration with Zoho CRM and the dynamic UI sold this solution to us. The in-app windows in both Zoho Desk and Zoho CRM allows users to have a quick overview of a given client's profile, and allows us to easily navigate from one platform to the other. It also offers a better visibility over opened tickets, both at the agent level and at the admin level. To top it all off, we expect to save enough per month to see a ROI within six months. What do you ...
Read more
A
Anonymous
09/04/17
One word: Best
What do you like best? Zoho Desk has improved the user interface and allowing to the Help Desk agents to have a better experience, and this means more effective Customer Experience whenever they are need technical support or help with any type of problem. You can easily track all the support and help desk you provide to your current customers and your leads, and have all this data centralised in your CRM system. Even if you're an Zendesk user, you know that you have another great option ...
Read more
A
Anonymous
09/04/17
Zoho Desk first experience
What do you like best? We set the app up in about 10 minutes. We use the app with standard settings and had our first 2 agents working in about 5 more minutes. What do you dislike? Nothing about the standalone app. Interoperablity with other zoho apps seems to be limited Recommendations to others considering the product Dont spend too much time integrating with sms messaging... What business problems are you solving with the product? What benefits have you realized? Quick setup = time ...
Read more
A
Anonymous
09/01/17
Zoho is the solution
What do you like best? Helpdesk, phone, and chat all in one. What a great solution. What do you dislike? Didn't find anything non-useful. They have many more great modules. I would love to try them out as we grow. What business problems are you solving with the product? What benefits have you realized? Customer service and support
A
Anonymous
08/31/17
Zoho Desk is Awesome
What do you like best? The social media integrations are perfect What do you dislike? The free tier requires an extra action to revalidate Recommendations to others considering the product Give it a trial It will not disappoint. What business problems are you solving with the product? What benefits have you realized? IT service management for my entire country
A
Anonymous
08/30/17
Simple and easy support desk platform
What do you like best? It is an easy but full-featured support desk, and the integration with other Zoho applications (like CRM makes it easy to manage/sync customer data. What do you dislike? While it integrates seamlessly with Zoho applications, there is limited integration with any external apps. So if you are not a Zoho user across the board, you may have issues. What business problems are you solving with the product? What benefits have you realized? Allows a simple way to track and ...
Read more
A
Anonymous
08/29/17
Trial
What do you like best? The probability of integrating all kinds of channels. What do you dislike? We didn't like the user interface, it is too complex. What business problems are you solving with the product? What benefits have you realized? Customer service
A
Anonymous
08/28/17
Excelente Producto
What do you like best? Las incidencias son organizadas de una excelente manera What do you dislike? NO me gusta el tiempo de prueba, debe ser mayor What business problems are you solving with the product? What benefits have you realized? Soporte de Usuario
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].