9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3901-3910 out of 4147
09/05/17
Revision de Zoho Desk
What do you like best? La integración con nuestro sistema de gestión de clientes Zoho CRM, La configuración de los SLA y evaluación de los agentes. El cliente puede dar feedback del trato dado por el agente y reaperturar el ticket con solo un correo si no esta satisfecho con la respuesta. Los formularios web avanzados son muy personalizables si se posee conocimiento técnico de programación. What do you dislike? No permite modificar el nombre de la empresa en la estructura, luego de ...
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09/05/17
Fast to build up but not very customisable
What do you like best? You can build up a custom care website easily and fast with few options if you consider the limits of zoho. What do you dislike? you have to use customers email and not your own customer number to identify your customer. What business problems are you solving with the product? What benefits have you realized? Build a useable tool to manage customer tickets and realize some statistic.
09/05/17
Easy set up
What do you like best? The service is easily accessibly and you can setup your support site in no time. It has vast amount of features. What do you dislike? Trial limitation is based on number of days instead of number of users. If it was number of users, we would not write our own live chat instead. What business problems are you solving with the product? What benefits have you realized? It did help our business kick-off the online support.
09/04/17
One word: Best
What do you like best? Zoho Desk has improved the user interface and allowing to the Help Desk agents to have a better experience, and this means more effective Customer Experience whenever they are need technical support or help with any type of problem. You can easily track all the support and help desk you provide to your current customers and your leads, and have all this data centralised in your CRM system. Even if you're an Zendesk user, you know that you have another great option ...
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09/04/17
Zoho Desk first experience
What do you like best? We set the app up in about 10 minutes. We use the app with standard settings and had our first 2 agents working in about 5 more minutes. What do you dislike? Nothing about the standalone app. Interoperablity with other zoho apps seems to be limited Recommendations to others considering the product Dont spend too much time integrating with sms messaging... What business problems are you solving with the product? What benefits have you realized? Quick setup = time ...
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09/01/17
Zoho is the solution
What do you like best? Helpdesk, phone, and chat all in one. What a great solution. What do you dislike? Didn't find anything non-useful. They have many more great modules. I would love to try them out as we grow. What business problems are you solving with the product? What benefits have you realized? Customer service and support
08/31/17
Zoho Desk is Awesome
What do you like best? The social media integrations are perfect What do you dislike? The free tier requires an extra action to revalidate Recommendations to others considering the product Give it a trial It will not disappoint. What business problems are you solving with the product? What benefits have you realized? IT service management for my entire country
08/30/17
Simple and easy support desk platform
What do you like best? It is an easy but full-featured support desk, and the integration with other Zoho applications (like CRM makes it easy to manage/sync customer data. What do you dislike? While it integrates seamlessly with Zoho applications, there is limited integration with any external apps. So if you are not a Zoho user across the board, you may have issues. What business problems are you solving with the product? What benefits have you realized? Allows a simple way to track and ...
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08/29/17
Trial
What do you like best? The probability of integrating all kinds of channels. What do you dislike? We didn't like the user interface, it is too complex. What business problems are you solving with the product? What benefits have you realized? Customer service
08/28/17
Feature Rich And easy to use
What do you like best? Equally as feature rich as SalesForce's Case Object What do you dislike? Nothing so far. Havn't found anything that I wanted that it doesnt do in some way. What business problems are you solving with the product? What benefits have you realized? Internal and External Knowledge base, Community Forum, Live Chat, Customer Self-Service
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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