Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Great value, ingenious software

What do you like best? It was really a no-brainer for subscribing to the product after the trial. Features that we needed are all there, and at an unbeatable price. What do you dislike? The product should reflect the beauty of the UI for both the backend users (like ourselves and the custoemrs that we serve or give access to this product for. What business problems are you solving with the product? What benefits have you realized? Automation feature is a blessing from heavens, and the ...

customizable helpdesk ticketing system

What do you like best? we were able to edit which fields are included What do you dislike? occasionally it locks up when editing the subject on an open ticket What business problems are you solving with the product? What benefits have you realized? searchable ticketing system to better track recurring issues. Heuristics to provide statistics.

I absolutely love Zoho!

What do you like best? It is very convenient and helps me be more efficient in my business. What do you dislike? No full packages for all business apps use to making paying more convenient. What business problems are you solving with the product? What benefits have you realized? I'm able to work in one place, either with email marketing, desk, or other apps. Everything is right there under one account.

Zoho Desk is very good and helpful in managing tickets

What do you like best? 1. Value Price 2. Easy to Use 3. Complete Functions and Module 4. Integrated with Others App. ( Internal = many Zoho Apps. and External = many many What do you dislike? 1. Need more days for trial ( such as 90 days for trial 2. A bit confuse with many zoho products ( some intersect , some dis-intersect What business problems are you solving with the product? What benefits have you realized? 1. Ticket for customer support. 2. Engage chat / message with ...

Wonderful software, excellent support team.

What do you like best? Zoho Desk was quick to set up and the support team was fast to respond whenever we had a question. Fantastic service and a wonderful product. What do you dislike? Some aspects were not as intuitive as others, could have used a scroll over option. Recommendations to others considering the product Give it a try, you will be surprised by how wonderful the software is and how fantastic their support team. What business problems are you solving with the product? What ...

Perfect Organization TOOL

What do you like best? Its a good system, with alot if tools to organize the flow of the work and controls tools its easy, light and fast. The way of control tickets, and using this as a mail manager is cool! Its turn dinamic our flow. The mechanicals of the features are very good. Features to access tickets, organization of cards, etc We are using this on our notebook, and phone app. The email system works very well! we dont lose any tickets. What do you dislike? The Price, ...

Easy set up

What do you like best? The service is easily accessibly and you can setup your support site in no time. It has vast amount of features. What do you dislike? Trial limitation is based on number of days instead of number of users. If it was number of users, we would not write our own live chat instead. What business problems are you solving with the product? What benefits have you realized? It did help our business kick-off the online support.

Fast to build up but not very customisable

What do you like best? You can build up a custom care website easily and fast with few options if you consider the limits of zoho. What do you dislike? you have to use customers email and not your own customer number to identify your customer. What business problems are you solving with the product? What benefits have you realized? Build a useable tool to manage customer tickets and realize some statistic.

Zoho Desk

What do you like best? integration of the tickets & emails, plus the knowledge base. Respone Metrics. What do you dislike? I've had a hard time getting the email set-up What business problems are you solving with the product? What benefits have you realized? Better assignment and tracking of tickets. Improve & Track Responsiveness. Provide better and more consistent answers via the Knowledge Base. Improve and offer more/better options for increased visibility to our Partners

Revision de Zoho Desk

What do you like best? La integración con nuestro sistema de gestión de clientes Zoho CRM, La configuración de los SLA y evaluación de los agentes. El cliente puede dar feedback del trato dado por el agente y reaperturar el ticket con solo un correo si no esta satisfecho con la respuesta. Los formularios web avanzados son muy personalizables si se posee conocimiento técnico de programación. What do you dislike? No permite modificar el nombre de la empresa en la estructura, luego de ...