Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

customizable helpdesk ticketing system

What do you like best? we were able to edit which fields are included What do you dislike? occasionally it locks up when editing the subject on an open ticket What business problems are you solving with the product? What benefits have you realized? searchable ticketing system to better track recurring issues. Heuristics to provide statistics.

Great value, ingenious software

What do you like best? It was really a no-brainer for subscribing to the product after the trial. Features that we needed are all there, and at an unbeatable price. What do you dislike? The product should reflect the beauty of the UI for both the backend users (like ourselves and the custoemrs that we serve or give access to this product for. What business problems are you solving with the product? What benefits have you realized? Automation feature is a blessing from heavens, and the ...

I absolutely love Zoho!

What do you like best? It is very convenient and helps me be more efficient in my business. What do you dislike? No full packages for all business apps use to making paying more convenient. What business problems are you solving with the product? What benefits have you realized? I'm able to work in one place, either with email marketing, desk, or other apps. Everything is right there under one account.

Zoho Desk is very good and helpful in managing tickets

What do you like best? 1. Value Price 2. Easy to Use 3. Complete Functions and Module 4. Integrated with Others App. ( Internal = many Zoho Apps. and External = many many What do you dislike? 1. Need more days for trial ( such as 90 days for trial 2. A bit confuse with many zoho products ( some intersect , some dis-intersect What business problems are you solving with the product? What benefits have you realized? 1. Ticket for customer support. 2. Engage chat / message with ...

Wonderful software, excellent support team.

What do you like best? Zoho Desk was quick to set up and the support team was fast to respond whenever we had a question. Fantastic service and a wonderful product. What do you dislike? Some aspects were not as intuitive as others, could have used a scroll over option. Recommendations to others considering the product Give it a try, you will be surprised by how wonderful the software is and how fantastic their support team. What business problems are you solving with the product? What ...

ZOHO Great

What do you like best? I like how it is accessible from anywhere and there is an app for that What do you dislike? I am still trying to get emails sent out when a ticket is closed to all agents. Recommendations to others considering the product If you have a small service desk this is the best product for you and our company What business problems are you solving with the product? What benefits have you realized? The system is allowing me to keep track of issues at all my locations.

Perfect Organization TOOL

What do you like best? Its a good system, with alot if tools to organize the flow of the work and controls tools its easy, light and fast. The way of control tickets, and using this as a mail manager is cool! Its turn dinamic our flow. The mechanicals of the features are very good. Features to access tickets, organization of cards, etc We are using this on our notebook, and phone app. The email system works very well! we dont lose any tickets. What do you dislike? The Price, ...

Full Functions , Easy to use , Value Price

What do you like best? 1. Value Price 2. Easy to Use 3. Complete Functions and Module 4. Integrated with Others App. ( Internal = many Zoho Apps. and External = many many What do you dislike? 1. Need more days for trial ( such as 90 days for trial 2. A bit confuse with many zoho products ( some intersect , some dis-intersect Recommendations to others considering the product 1. Value Price 2. Easy to Use 3. Complete Functions and Module 4. Integrated with Others App. ( ...

Zoho Desk

What do you like best? integration of the tickets & emails, plus the knowledge base. Respone Metrics. What do you dislike? I've had a hard time getting the email set-up What business problems are you solving with the product? What benefits have you realized? Better assignment and tracking of tickets. Improve & Track Responsiveness. Provide better and more consistent answers via the Knowledge Base. Improve and offer more/better options for increased visibility to our Partners

Easy to adopt, easy to use.

What do you like best? The seamless integration with Zoho CRM and the dynamic UI sold this solution to us. The in-app windows in both Zoho Desk and Zoho CRM allows users to have a quick overview of a given client's profile, and allows us to easily navigate from one platform to the other. It also offers a better visibility over opened tickets, both at the agent level and at the admin level. To top it all off, we expect to save enough per month to see a ROI within six months. What do you ...