Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Meets or exceeds expectations.

What do you like best? Free plan is feature rich and the trial lets you test drive the upgraded features for a decent amount of time. What do you dislike? Navigation can be confusing and it should have the feature available for administrators to set and override user signatures. Recommendations to others considering the product We evaluated both on features and price. There's not a whole lot of external tie ins outside of the Zoho family but we didn't need them. What business problems ...

Use Zoho with confidence

What do you like best? I was impressed by all the features the software provides. What do you dislike? I couldn't find one con up until now, maybe I just have to use it more or it just simply doesn't have cons What business problems are you solving with the product? What benefits have you realized? I am able to share and communicate with my colleagues, leave valuable information for everyone to see, but more important I can manage the e-mails I receive under the form of ticketing.

Very interesting and easy to implement

What do you like best? The MultiChannel, Tickets creation, Report & Dashboard, Customization of Modules. In particular I gratly appreciated the simplicity in configuration. What do you dislike? The ability to graphically display the Tickets Views more effectively using colors, labels and customized the fields to display. What business problems are you solving with the product? What benefits have you realized? Troubleshooting Help Desk and Ticketing Problems.

Great to organize support!

What do you like best? I like how easy is to keep track of support requests and how easy it was to customize it for my needs. What do you dislike? I'm working in a spanish speaking country and some parts of the help portal (live chat are not translated into spanish. What business problems are you solving with the product? What benefits have you realized? I want to be able to centralize supports requests and to keep track of how we are treating our users.

Very Good Software for Ticket Support System

What do you like best? The best the ticketing system! Easy to manage and works super Fast. Simple and Intuitive Interface. Not bad at all. What do you dislike? Nothing major. Maybe training videos for staff would be helpful. The setup is not the easiest, you can get lost during the setup as there are many options in the menu What business problems are you solving with the product? What benefits have you realized? Better customer service

Super easy to use!!

What do you like best? Love all the features offered. Have access to contacts, tickets, and all areas is great! Totally love the ability to remote right in to the customer through the ticket. What do you dislike? Small help icons in all areas would be great. There are areas that I'm not sure what they really mean or do. What business problems are you solving with the product? What benefits have you realized? Allowing us to assist our client more effeciently.

Easy to set up, easy to use, easy to like.

What do you like best? Zoho Help Desk is clear, easy to use, and visually appealing. What do you dislike? There are a few functions that you cannot change - response to automatic emails (out of office that are frustrating to work around. What business problems are you solving with the product? What benefits have you realized? I use the application to provide support for a small company. Its got everything I need to work smoothly, without having to program anything myself.

Easy to use, very customizable software

What do you like best? Great support, easy to use and customizable software for every business need. What do you dislike? Need more clarity on pricing and in-person meeeting will be useful What business problems are you solving with the product? What benefits have you realized? increased productivity

Step forward in customer care

What do you like best? Friendly and very intuitive interface Great flexibility to adapt to your organization and ability to modify the way it manage the tickets. Allows to build a knowledge data base without significant effort What do you dislike? Rejects mails bigger than 10mb without notice within the system (need to keep monitoring the forwarding account Does not allow to add checklist / procedures upon receipt of specific ticket type. Bad spanish translations What business ...

Fácil e Completo

What do you like best? Acho muito simples para usar, para os usuários há uma interface bem simples e completa para acompanhamento dos chamados, e para o time, tenho visualização de todos os Tickets em curso em forma de feeds, isso permite identificar problemas de resolução semelhante, que estão sendo atendidas por equipes diferentes, facilitando a identificação e resolução de problemas. What do you dislike? Hoje não há nada que me desabone, acho muito completa a solução. Recommendations ...