Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

It was exactly what I was looking for. Simple, intuitive.

What do you like best? Simple Intuitive Integrate very well with my current emails and domains The chat is amazing Fast setup What do you dislike? Maybe the UI needs a rebranding, but the service, which is what matters, is great. Nothing more to complaint Recommendations to others considering the product Try it, it is very easy and intuitive. I have tried other tools, but Zoho Desk has surprised me a lot and it was my final choice. What business problems are you solving with ...

Better than Zendesk!

What do you like best? Most complete and easy to work than zendesk. What do you dislike? Some minor issues about usability. Nothing more. What business problems are you solving with the product? What benefits have you realized? We attend more than 60 clients and we were using zendesk. We were needing others functions to have most control about the tickets, that the normal plans of zendesk don't have. The ZohoDesk attend us more than Zendesk with a better price.

Es una herramienta muy versatil

What do you like best? Que puedo re direccionar tickets a los diferentes colaboradores que participan en mi proceso What do you dislike? Que solo pueda agregar a 10 participantes What business problems are you solving with the product? What benefits have you realized? Seguridad

Migrating from Groove to Zoho Desk

What do you like best? The Pricing is a key differential, especially when you have about 20 odd people across teams trying to answer tickets and emails as a unified organisation, Groove's cost was adding up. Also remembering thta Groove's customer support is all about their Founder only blogging, and never responding to customers and or taking ownership of an issue, Zoho's support team wins your heart over What do you dislike? Personally, the Interface is so 1990's, it seems to have been ...

Still testing but great so far

What do you like best? The integration between Desk and Zoho CRM. What do you dislike? Not being able to map customer fields from the CRM to Desk. What business problems are you solving with the product? What benefits have you realized? The up to date keeping of data in one central location.

Easy to use, great for the money, a little "boxy" in design but great value for the price.

What do you like best? Very easy to use, mostly self-explanatory and simple to configure/set up. Also very affordable given the feature set. Lacks a few of the top-of-the-line bells and whistles that competitors like ZenDesk have, but most of those are Enterprise-Level features that I couldn't afford even from the competition. What do you dislike? Limited in visual design. Layout is a little "boxy" and simplistic, sort of old-fashioned. But I'm not a web developer and if an end-user is ...

Easy to use help desk solution

What do you like best? Online and available anywhere. Easy to setup and use What do you dislike? Not a lot really, it seems to work efficiently Recommendations to others considering the product Not a bad online help desk system which I've been using with ICT students on a trial basis. What business problems are you solving with the product? What benefits have you realized? Service Desk for student practice

Zoho helpdesk

What do you like best? Easy to use, for both user and support. Has great dashboard What do you dislike? Can be a little slow updating. No ability to change users passwords from admin section Recommendations to others considering the product Easy to use for users and admins What business problems are you solving with the product? What benefits have you realized? Ease of access for clients, updating tickets. Easy to upload attachements

Must have. Extremelly complete

What do you like best? Zoho desk is a complete Helpdesk software, with a very easy-to-use interface. The ticket interface is the best. What do you dislike? For a brazilian user, the translation is not so good and the user can't suggest any new translation or corrections. The other con is that Zoho has a great ecosystem, but it's not integrated. What business problems are you solving with the product? What benefits have you realized? We used to have a very disorganized help desk ...

overall a brilliant piece of software for the money.

What do you like best? i'm just a few days in to using this software, a fantastically flexible piece of software scalable to fit individual needs. even the limited (not so much that it'll stop you working free edition is feature rich and will improve your companies support dept no end. What do you dislike? as with any good, flexible software, there is quite a steep learning curve involved getting things setup. What business problems are you solving with the product? What benefits have ...