Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Wonderful tool

What do you like best? Easy to use, comprehensive and a great tool for managing leads and inventory What do you dislike? The CRM is extremely helpful in my current business status. No complaints so far What business problems are you solving with the product? What benefits have you realized? Ive received great leads and am able to manage my inventory very well

A great business management tool

What do you like best? There are so many features in Zoho that I love but my favorite would be the auto ticketing system linked to emails. My support email forwards to Zoho and new tickets are created upon receipt What do you dislike? It was a little hard to navigate in the beginning but that has now passed. Beyond that, I have not found anything yet that I would consider to be a con Recommendations to others considering the product This software is a must. That's all that needs to be ...

Search no More.... Support Desk

What do you like best? We love that Zoho Desk is cloud based. we also are users of other Zoho services and it all integrates well together. What do you dislike? Just like any software solution there is a learning curve involved. that is our only issue at the beginning. What business problems are you solving with the product? What benefits have you realized? one place for all our support issues. very easily we can track the performance of our support agents.

Overall good

What do you like best? Response time is super fast. I like the speed. What do you dislike? Support is bad. and Search features are not working sometimes. What business problems are you solving with the product? What benefits have you realized? It's definitely solving the communication between our customers and support team so it's a bridge.

Awesome plugin. Great Service

What do you like best? Best web-based CRM for small-scale companies, we can easily create many business processes with the very friendly interface of Zoho. Also, You can connect CRM with other Zoho apps easily. What do you dislike? As an admin, you have very less control on the process, The system is quite advanced, there is a lot to learn, I would suggest they have a list of steps for those that are new to the system. What business problems are you solving with the product? What benefits ...

Nice to have

What do you like best? Zoho is quite easy to use, and also to learn how to use it. What do you dislike? The reporting tool for ticketing isn't flexible enough to create your taylor made reports. What business problems are you solving with the product? What benefits have you realized? We are providing a live follow up of our customers requests and or claims

Zoho My service Support

What do you like best? I found ZOHO desk as one screen solution for my service requirements. Employees in feild requirements. Up-time to customers has become adequate. What do you dislike? Maintaining contracts is not possible in Zoho desk. Remainders for tickets are not synchronised with mobile application. Maintaining AMC & CMC Contracts of customers is presently not featured with this application. As we are aware that the service is the first door step to every customer; maintaining ...

Great Customer Service Software

What do you like best? Love the new clean layout and all of the features. Perfect for small businesses looking for a pro level customer service app. What do you dislike? Although I love the new clean design, there are a lot of leftover outdated design elements in live chat, the help center, etc. Would love to see all of this cleaned up as well. What business problems are you solving with the product? What benefits have you realized? All of our customer service problems are solved with zoho

Easy to use, recommended to start

What do you like best? The interaction of email to generate the tickets to respond and relate is good. It allows to join two tickets in cases of duplicity. It allows you to respond to emails from the application. View information on Android App or iPhone. Generate general reports. What do you dislike? The Android and iPhone App does not allow uploading attachments including photos. It does not allow formatting the text of the email and attach an image or document. Synchronization is not ...

Easy to set up and quick integration

What do you like best? Being a user of Zoho CRM the quick integration worked great. What do you dislike? We only wanted email set up to start. There are alot of options beyond that which can be overwhellming. What business problems are you solving with the product? What benefits have you realized? We use Zoho Desk to improve our customer support as we build our team.