9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3851-3860 out of 4147
10/09/17
Great customer support tool
What do you like best? It allows having information online and centralized for all the tickets from all the costumers. Every agent has the notifications when they need. Also the customer is notified when its ticket is modified with new information. What do you dislike? I don't have any cons up to know. Maybe sometime the support is not inmediate but they are always accurate. What business problems are you solving with the product? What benefits have you realized? I have my custommet ...
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10/09/17
Does everything what is needed for perfect customer support.
What do you like best? Very easy to setup. Available on all platforms incl apps and widgets. Easy to assign tickets, perfect SLA integration. What do you dislike? No sound when receiving ticket, have to make workaround. No possiblity to add picture (to show solution/problem in helpdeskticket app (android What business problems are you solving with the product? What benefits have you realized? easy ticketsystem
10/09/17
Effective and very easy to use help-desk app
What do you like best? The ease of use and how easy it can be for the agents What do you dislike? The reports need some enhancements also the dashboards What business problems are you solving with the product? What benefits have you realized? Medical approvals and IT requests
10/09/17
Really Good Support Desk
What do you like best? I like that I can customise the platform to suit our requirements. What do you dislike? Initially the tech team were a little slow to migrate our data in from Zendesk. Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? We are using Zoho Desk for support emails received through a direct email. it is also feeding tickets in from our website.
10/06/17
Fast solution for customer support
What do you like best? Zoho desk is designed to be smart, fast responsive and integrated with other zoho products What do you dislike? Some features present on zoho CRM are not present on desk What business problems are you solving with the product? What benefits have you realized? Customer support, mail organization
10/05/17
User friendly
What do you like best? Zoho desk justs works, not much that needs to be configured. And also, no need to waste time training people , everything is pretty self explanatory, What do you dislike? Admin panel a little too dull. Could do with a little improvement. Brighten colours maybe, makes coming into the office a bit gloomy, brighten it up a little. Recommendations to others considering the product Dont ask questions, just buy it. What business problems are you solving with the ...
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10/05/17
Good and simple user interface compared to other
What do you like best? Automated ticket features is good in zoho What do you dislike? I never found any issues with the zohodesk Recommendations to others considering the product Every body have there own view of looking into software and mine is to try once as Indian product lover What business problems are you solving with the product? What benefits have you realized? Quickly interact with the user for any issue its quit friendly.
10/04/17
It's really an operating system for any type of business
What do you like best? User-friendly, customizable, integrated with most of the related services and fit any size of business. What do you dislike? Integration with other services should be easier and smarter for non-technical users, But I think even for them, the forums and internet contain a lot of articles and tutorials to make things done. What business problems are you solving with the product? What benefits have you realized? Organize my work and make all information on one page ...
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10/04/17
Great fit for SMB
What do you like best? New features being rolled out all time. It's super intuitive and easy to get started. What do you dislike? Some modules require more flexibility, customization should be more advanced. Recommendations to others considering the product We first moved to Zoho CRM and then looked for a ticket system and then we saw that Zoho offers Desk and integration is easy. What business problems are you solving with the product? What benefits have you realized? Our support team ...
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10/03/17
Great Helpdesk!
What do you like best? Great, very versitile help desk that is simple to set up. What do you dislike? A little pricey. Would rather see a per org pricing. What business problems are you solving with the product? What benefits have you realized? Job Queue
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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