Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

amazing

What do you like best? Easy to use, Easy interface, satsfying workflow module, online training and well customer service provided. What do you dislike? No satisfying reports provided, and no improvement has been made since a moment for this specific module. What business problems are you solving with the product? What benefits have you realized? The ease of use is tremendous and being able to track my tickets is amazing. We have other tools integrated into our system that zoho plays with ...

Great Tool to Manage Support Tickets.

What do you like best? Easy to start with a basic free setup and upgrade on organization's demands or develops the need for more features. What do you dislike? No on-site version for those who would not like to go for cloud. What business problems are you solving with the product? What benefits have you realized? we are managing complete customer support on this tool, it helped us to track the customer issues and to provide them the solutions.

Really good

What do you like best? It is easy to assign tasks and agents on board What do you dislike? I want to have a seamless integration with my website for the knowledgebase so that the users will have a feeling that they are using our website. I am not happy with the support given as mails are not getting answered Recommendations to others considering the product This is recommended for startups who doesn't have much budget on developing a fresh crm. What business problems are you solving with ...

feel good app for CRM

What do you like best? i like its flexibility now just want to check its DESk to understand more What do you dislike? not good customer support if we stuck anywhere then no body found to help us Recommendations to others considering the product yes What business problems are you solving with the product? What benefits have you realized? sales and service

Best Help Desk

What do you like best? I've tried several of the help desks and they all seemed lacking in some respect. Zoho Desk is easy to set up, intuitive, cost-effective and so easy to scale up. What do you dislike? Nothing to dislike really. I can't seem to fault it. What business problems are you solving with the product? What benefits have you realized? Scaleable help desk and customer support solution.

Great Option for Any Size Business

What do you like best? The features of Zoho Desk are robust and incredibly easy to use. We were lured away by a "Big Name" app and within 60 days switched back to Zoho Desk - it is functional and affordable and our team loves it. What do you dislike? When we were convinced to switch to another "Big Name" app (we switched back to Zoho Desk within 60 days, it was because of the Shopify integration offered by the other app. It would be nice to have Zoho Desk have a bridge between Shopify and ...

Delighted

What do you like best? The amount of functionalities it has. Having all these different functions really helps you to manage in a proper way you relations with customers. Moreover, this software allows you to have a little more control over your employees. At the end, this program makes you able to control a lot of different things in a quicker and easier way than before. What do you dislike? It was a little bit difficult to fully understand how it works, making us loose some time ...

Nice Tools for Entire Company in following leads, projects and help desk

What do you like best? Integration for all modules. CRM, Project and Help Desk What do you dislike? the guides. is not easy to understand the configuration and process and. What business problems are you solving with the product? What benefits have you realized? following ups for leads, project, tasks.

Collaborative,user friendly

What do you like best? Collaborative,user friendly,customisable,easy to track customer issues and Knowledge base helps future reference of solutions What do you dislike? Server Down time,sometimes tickets are going to spam folder,while extracting report it only allows to extract last 180 days not all data What business problems are you solving with the product? What benefits have you realized? Serving customers' HCM related requirement/issues/queries

Nice product

What do you like best? UI is best and easily configurable with minimum requirement of data and easy to import csv file and other ticket system data. What do you dislike? Login check are so much. If we create 2 portals then there is no option to delete agent from portal. it should along with admin user permissions What business problems are you solving with the product? What benefits have you realized? Yes i am trial i will give full review at paid version