Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Integration with accounting software

What do you like best? We're a product fulfillment and distribution business. All open orders have several emails back and forth. We're evaluating Zoho Desk Integration to keep track of open issues. What do you dislike? Zoho Desk should really offer live chat support for trial customers, so we can quickly get questions answered and to trial runs without waiting for email replies. What business problems are you solving with the product? What benefits have you realized? Replacing email ...

Great tool for managing support tickets and KB

What do you like best? It's easy to keep track of all the support tickets and resolve them. You can customise the KB css - very important What do you dislike? It took us quite a long time to understand how to customise the platform to out own needs What business problems are you solving with the product? What benefits have you realized? 1. Providing our costumers with self service help center 2. Supporting our SaaS platform and issues discovered by users

Finding Zoho Desk has been a great thing for me!

What do you like best? I like that Zoho Desk is simple to use. I did not have to go looking for the help or anything. It is very user-friendly. What do you dislike? I have not run across anything I dislike about the package. Everything pretty much speaks for itself. Recommendations to others considering the product Make sure you take a look at their other products. I am liking CLIQ for messaging. Then I am liking CONNECT for wiki / forum kind of stuff. INVOICE is really nice if you don't ...

Good helpdesk solution

What do you like best? Smart, very simple and good e-mail integration. What do you dislike? We can handle all the problems of the various divisions in a single access point. What business problems are you solving with the product? What benefits have you realized? We can respond to customer needs more quickly and with better results.

Zoho Desk Review

What do you like best? Ease of use, configurability and central location for all my info. What do you dislike? Cost is a little high, some quirkiness between the way the web client and iOS app What business problems are you solving with the product? What benefits have you realized? Growing company, switched from spreadsheet tracking to online - huge improvement!

Zoho Desk for Service Desks

What do you like best? The context that we get when answering our clients is great. We can edit fields so that we can personalize the whole app for our specific needs. Also its great that we can use the API to connect to our other systems. What do you dislike? We are still figuring out some of the features. Would be great if there is more training built in to the software. Zoho did this with snippets but should do so for more features so that new users get a demo of features whenever they ...

Excellent help desk support

What do you like best? Simplicity of use and overall speed at which we were able to train staff to use the software. What do you dislike? We haven't yet come across anything in Zoho Desk that we do not like. What business problems are you solving with the product? What benefits have you realized? Customer service and support queries, as well as internal communications on stock/inventory queries.

ZOHO DESK - AMAZING

What do you like best? It really has everything a company needs in order to keep all tecnical and followup services in order and trackable. What do you dislike? It would be nice to have a support chat for assistance. What business problems are you solving with the product? What benefits have you realized? POS Software customers mainly. Quick answer thanks to Zoho Desk.

Easy Implementation with a feature rich catalogue, support needs improvement

What do you like best? Its agent less monitoring is really helps to avoid the unnecessary client installation What do you dislike? Its Api , it needs performance improvement as it is not stable. Support also needs improvement What business problems are you solving with the product? What benefits have you realized? Managing remote and local servers and network devices

GRADUATE RESOURCE COORDINATOR

What do you like best? I HAVE BEEN USING THIS PROGRAM EVERYDAY AT WORK FOR THE PAST 4 YEARS AND LOVE IT! What do you dislike? MY ONLY ISSUE / COMPLIANT WOULD BE THAT IT SOMETIMES FREEZES UP BUT THAT MAY BE DUE TO THE AMOUNT OF USERS. Recommendations to others considering the product I DO NOT HAVE ANY AT THIS MOMENT AS I HAVE NOT HAD ANY ISSUES WITH THIS PROGRAM. What business problems are you solving with the product? What benefits have you realized? I DO NOT USE THE PROGRAM TO ...