9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3821-3830 out of 4147
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Anonymous
10/30/17
Zoho is awesome
What do you like best? I absolutely love all of the Zoho apps. I use several of them. They are perfect for someone just starting a business, there are several free options and free trials. You can definitely use the Zoho suite of apps when you start with no money and grow as your business grows. What do you dislike? I don't think I have found anything I dislike yet. What business problems are you solving with the product? What benefits have you realized? Live chat
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Anonymous
10/30/17
Awesome Product
What do you like best? I reviewed many database solutions for data, time, sales, marketing and operations management. Zoho is a standout. Website integration, custom fields, intuitive design, one screen/one login, complete solution for sales, marketing, operations, data management and more. What do you dislike? sometimes it feels a little buggy, I can click on me several times .. What business problems are you solving with the product? What benefits have you realized? The app has a sleek ...
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Anonymous
10/30/17
Simple to use and Multilingual
What do you like best? We were looking for a multilingual CRM and HelpDesk software. When we found Zoho we were surprised by its ease of use and the multi-module just to make our life easy What do you dislike? After registration, you need to configure the entire thing. even if it is easy it is also complex and one must know what he is doing cause it can stop working. What business problems are you solving with the product? What benefits have you realized? CRM and HelpDesk multi company
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Anonymous
10/30/17
Good Niche Product for Medium Business
What do you like best? Out of the Box features are competitive to the best in class ITSM service providers in the Cloud What do you dislike? Support should be more effective during the initial phases of a rollout. What business problems are you solving with the product? What benefits have you realized? Customer Experience for Support tickets
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Anonymous
10/30/17
Good helpdesk... but needs UI improvements
What do you like best? Really good one. Offers tons of features. You can handle multi-channel, multi-agent, multi-department custom service so easily and effectively. The unified ticket interface is good. The department wise customer portal is a great feature What do you dislike? - You may easily get lost in the tons of options - Need to traverse through a multitude of options to achieve something - Needs some more workflow and UI improvements - The webforms integration is ...
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Anonymous
10/30/17
Good product
What do you like best? Loads of features, good selection of add ons What do you dislike? A little completed to set up, but good functionality. What business problems are you solving with the product? What benefits have you realized? Ease of use
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Anonymous
10/30/17
So far so good
What do you like best? Very compact and integrated interfase. Confortable of use. We are still testing it to decide to purchase What do you dislike? We could not find ITIL features. We don't know if the tools support it. Spanish translation is not very good and no way to custom them. What business problems are you solving with the product? What benefits have you realized? I how easy it is to set up a customer portal! Our customers are constantly needing updates on service. This makes it ...
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Anonymous
10/29/17
Very easy to use product
What do you like best? We have been using this for some time and very happy with the usability and functionality. What do you dislike? I think design can be simplified a bit with more space. What business problems are you solving with the product? What benefits have you realized? We use this for the support system.
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Anonymous
10/29/17
excellent support management system, easy to use
What do you like best? the integration with callcenter system is excellent, excellent support ticket platform, has integrations with several other systems What do you dislike? for now I do not have to complain about excellent functions, a complete helpdesk system, need to have more options of themes What business problems are you solving with the product? What benefits have you realized? customer service for support ticket registration
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Anonymous
10/26/17
Productivity increased
What do you like best? The best thing about zoho is the ability to work uninterupted with a good system that has many functions ready to your disposal. What do you dislike? The thing we dislike can be the heavy integration with other services. These are great if you use them, but if not they might become a bit annoying. What business problems are you solving with the product? What benefits have you realized? We help customers with IT and Web related problems using zoho
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].