9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3811-3820 out of 4147
11/13/17
Very good system
What do you like best? Clean and clear intuitive interface. Easy for configuring. What do you dislike? Freezing problems with outlook. Images should be on faster servers. Recommendations to others considering the product Definitely worth of try What business problems are you solving with the product? What benefits have you realized? We are solving problems with support tickets. Zoho Desk offers very easy way to manipulate tickets and export them for analysis
11/12/17
Intuitive Software
What do you like best? This software knows it all. The UI is very clean, the module is very useful. The report customization is a plus on this one. We're looking at Zendesk, but now i'm thankful that we didn't go through and found out this one. What do you dislike? Hi Zoho, is there a way for us to get the enterprise plan lower than $25? Haha cheers!! We will be having more than 10 agents. Recommendations to others considering the product This Software offers easy to use UI and very ...
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11/11/17
great
What do you like best? best part is all the tools are integrated What do you dislike? its really hard to get in touch with the support What business problems are you solving with the product? What benefits have you realized? ticketing system
11/08/17
Zoho is a great helpdesk system
What do you like best? Zoho Desk is a great software that can help you manage all your tickets and customization so it so great What do you dislike? Zoho Desk is a great software that can help you manage all your tickets and customization so it so great and nothing bad on it maybe just they need to allow backup option What business problems are you solving with the product? What benefits have you realized? Software company
11/03/17
Zoho desk find features you're looking for
What do you like best? Add company branding Access with email, phone, txt, and web. Dashboard on activity has been very intuitive. Chat help feature with Zoho support team is very responsive. What do you dislike? It is not free and not easy to use. Live support in the Desk system is not customizable. And Paying extra for reporting add-on. What business problems are you solving with the product? What benefits have you realized? Advertising
11/02/17
Zoho enabling fast support
What do you like best? The integrated ticketing with everything required in one place and easy customizing including shortcuts are the best thing about zoho Desk. What do you dislike? There is nothing that is to dislike with zoho desk Recommendations to others considering the product It is highly recommended to use zoho desk in your business and customer support, The best part of this service is that you get to trial the software without any commitment. What business problems are you ...
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11/01/17
Zoho Desk is Awesome!
What do you like best? The rating that we left for customer, tracking all of customer satisfaction. What do you dislike? Write new email as ticket, need to forward them so it can be a ticket Recommendations to others considering the product EASIER! What business problems are you solving with the product? What benefits have you realized? Customer service, tracking all the tickets and much more easier compare to zendesk
11/01/17
It's has a very clean interface and is easy to set up.
What do you like best? Having it automatically create Knowledge Base articles when you resolve tickets; allows me to configure web form fields specific to our company; the ability to create automated responses and templates; being able to assign an agent-based off a keyword and\or tag. What do you dislike? Oddly enough - the only con I have is actually it's Pro. It's got SO many features - a small IT department like mine (3 people can get lost in trying to configure how to restrict ...
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10/31/17
Reasonably simple and quick setup of an on-line helpdesk function
What do you like best? Ease of deployment made it quick to setup on our website. Try before you buy option is very useful. Large feature set, sufficient to setup a basic service. What do you dislike? Integration with other ZoHo modules and 3rd party products is unclear. The setup of SLAs and workflows requires a little more effort to comprehend. Recommendations to others considering the product Don't try and over configure on day one. Use it out of the box and then tweak when you find ...
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10/31/17
My first Customer Desk Experience
What do you like best? It was easy to track complaints and feedbacks for my customer What do you dislike? Some UI Features for example It was difficult to find Close Ticket Button What business problems are you solving with the product? What benefits have you realized? Feedbacks, Customer Support
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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