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9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Efficient support for all your business needs.

4.4

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Starts from $7/user/month when yearly

Zoho Desk Reviews & Ratings

4.4

Very Good

Based on 3462 ratings & 4147 reviews

Rating Distribution

Excellent

(2628)

Very Good

(1272)

Good

(213)

Poor

(15)

Terible

(19)

Expert's Review

Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more

Zoho Desk pros and cons

  • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

  • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

  • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

  • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

  • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

  • Configuring advanced features and integrations may require time and technical knowledge.

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Showing 3801-3810 out of 4147

11/17/17

5 out of 5

Buenisimo

What do you like best? Los seviccios de zoho son lo mejor lo recominedo mucho What do you dislike? nada, solo que son un poco caros y no tienen nada para startuos What business problems are you solving with the product? What benefits have you realized? case followup y resolucion de problemas

11/17/17

4.5 out of 5

Good app to offer support to clients

What do you like best? - It is easy to customise ticket form, and create automation for workflows , matching with business requirements. What do you dislike? Not possible to send more in details surveys to clients. Recommendations to others considering the product Establish your process before doing any customisation What business problems are you solving with the product? What benefits have you realized? - Support to different clients, providing knowledge base to clients and my employees.

11/17/17

2.5 out of 5

Sufficient

What do you like best? I like how it helps you to organize your relations with your customers. You can organize them as you like, add contacts (mails, phones, etc., answer their questions, etc. Also you can add tasks to each client and do several other interesting things. The reports sections is good enough. What do you dislike? I admit that this program can be certainly helpful, but it is really necessary? I think it’s not. All we used to do with it can be easily done with regular mail, ...

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11/16/17

5 out of 5

Zoho Desk CRM

What do you like best? I have been using Zoho desk for over 3 months now and I am really finding it helpful in our day to day operations especially tracking down our customers and sales potentials. What do you dislike? Hmm so far everything is working great! Support is great too every time we encounter an error. Recommendations to others considering the product Highly recommended especially if you have a need of tracking customers history What business problems are you solving with the ...

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11/16/17

4 out of 5

Wonderful

What do you like best? It has so many functionalities that will help you to manage your relationships with your costumers in a more proper way. You can use it along with Zoho CRM and other Zoho applications and the benefits are even higher. Just by clicking in a costumer, you will be able to see everything related with him, from his personal contact information to all tasks related with him, mails received, etc. It is highly useful, moreover, it offers more ways to have a higher control ...

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11/16/17

4 out of 5

Top

What do you like best? I really appreciate the fact that it can be integrated with other interesting Zoho apps such as Zoho CRM or Zoho Assist. This is a great advantage, since you can have several different departments of your business in only one program, making the administration more efficient and saving time and efforts. But strictly speaking about Zoho Desk, I would say that it is really useful and helps you have more proper relations with your customers with less effort. What do you ...

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11/16/17

3 out of 5

Very useful

What do you like best? Actually, this program is more helpful than I initially thought. It helps me to have more control over my clients, as well as solve incidents that they have. I can say that what I like best is how useful it is despite its apparent simpleness. What do you dislike? It took me a while to learn the proper way of use. So I could say it is a bit difficult to learn, but in any case, I finally came out with the solution. Also, I don't like the design. Recommendations to ...

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11/15/17

4 out of 5

Powerfull Tool for support

What do you like best? The capability of configuration make a suitable tool for the business expectations What do you dislike? Lack of integration with theme main page, or a half way user friendly customize. Recommendations to others considering the product Develop an android app or ios for end users What business problems are you solving with the product? What benefits have you realized? Support for users that use our products

11/15/17

3 out of 5

Software training and implementation

What do you like best? It is a very robust system. The is a feature for basically every aspect of a business that should be automated. What do you dislike? You have to be pretty tech savvy to understand the system. It isn't very user friendly to someone who doesn't have any experience in multi-use system. I don't like having a different app for every module of the system. I wish there was just one. Recommendations to others considering the product to definitely take a look at the system ...

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11/14/17

4.5 out of 5

Providing free services for small teams.

What do you like best? Not like Gmail, Zoho provides free services when team is small. What do you dislike? The way to search emails, and number limit of emails. What business problems are you solving with the product? What benefits have you realized? Email. Having our own domain email.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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