Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

its was a fantastic experience with zoho corporation

What do you like best? all the product is very nice i love all the product What do you dislike? nothing is there to dislike in zoho it is very fantastic company Recommendations to others considering the product yup why not What business problems are you solving with the product? What benefits have you realized? now we are happy to serve people on time

Perfect for us

What do you like best? Everything we need is in it and we can work with it the way we want. We can import our own customers without any problems. We can search without any problems. Also the possiblity to integrate telephony and the chat is perfect. Also the possiblity to track every ticket and put our own rules in it so we can follow our key perfomances. Everything we need is in it and we can work with it the way we want. We can import our own customers without any problems. We can search ...

Excellent platform

What do you like best? The easy arrangement and structure of the tickets and agents. also, the possibility or merging tickets and adding custom fields to the tickets to better adjust to yout business characteristics. What do you dislike? few integrations with other platforms make it a bit restricted. the inital structure seems a bit confusing, but after exploring the system it becomes perfectly clear and maikes sense. What business problems are you solving with the product? What benefits ...

ZOHO Desk Review

What do you like best? As a busy Software Development company we have to constantly capture and monitor the status of all our many customer Support Tickets. The ZOHO Desk product provides an intuitive user interface that allows our agents to quickly an accurately capture all our service requests, either automatically by email integration; manually through an easy to use UI, or via a Customer Self-Service Portal. Once Support Tickets are entered, ticket progress can be monitored and ...

Zoho Deks

What do you like best? Time tracking and the ability to search tickets. What do you dislike? At times its a little hard to navigate the menu. Recommendations to others considering the product Its an excelent product that will improve your productivity. What business problems are you solving with the product? What benefits have you realized? Billling and keeping track of tickets.

it changed the whole customer service environment in our organisation

What do you like best? Taging is a great feature. Snippet is a must feature for efficient work The ability to see what's the agents progress is crusial when people work from remote What do you dislike? RTL language (Hebrew is not 100% percent supported. Mobile app is limited. Recommendations to others considering the product yes. Value for money. great support. What business problems are you solving with the product? What benefits have you realized? we moved from email support ...

Great customer support software

What do you like best? Easy to customize, easy to use. Support 24/7 live chat with great help. Is a very useful software to help our customers, emails are easy to send and it has many tools that make our customer service experience very great. What do you dislike? Tickets can't be duplicated. Mandatory fields can not be selected depending on uses. Other than that, it works just perfect. Recommendations to others considering the product Great support from the vendor. What business ...

Zoho Desk perfect customer support

What do you like best? I found it so easy setup . Also what really make me happy it is clean and intuitive interface . Also i saw lots of integration and automation options which is makes work so easy . What do you dislike? At the begin I had some difficulty to set up if used to other platforms but its can be solved. Recommendations to others considering the product With Soho Desk your business will be effective and easy customer support. i recommend. What business problems are you ...

Good for medium size companies

What do you like best? The knowledge base is quite helpfull for recurring answers. What do you dislike? Already paying for a premium plan for Zoho CRM this could be integrated for free. Recommendations to others considering the product Yes for smaller companies this might be the right solution.You will bel able to live with the restrictions and it´s quite easy to set everything up. If you want to integrate it with other Zoho products this should be possible with little effort. What ...

Otima Sistema De Helpdesk

What do you like best? Sistema Simples e Intuitivo tem uma ótima UI What do you dislike? Os principais recursos como chat e campos personalizados so tem nos planos mais caros What business problems are you solving with the product? What benefits have you realized? Estamos prestando suporte aos nossoco