Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho Desk

What do you like best? Its cheap, and free. Easy to setup and use What do you dislike? Connectivity is poor, support is terrible Recommendations to others considering the product Skip the free product and move on to a Zendesk. What business problems are you solving with the product? What benefits have you realized? Help desk related

Just as good as Zendesk, if not better

What do you like best? Easy setup, easy integrations. I like the IVR routing functionality involved as well. What do you dislike? I would like to see some integrations into shopping carts. This would allow me to automate messages about order status or tracking info. What business problems are you solving with the product? What benefits have you realized? We had our customer service agents connected to the same email address using Outlook and this caused a ton of confusion on who was on ...

Fantastic tool for good price

What do you like best? A lot of tools and features for a good price: inbound email, assignment rules, round robin, workflows. What do you dislike? Maybe, too many buttons and menus. It is difficult to know where to go. What business problems are you solving with the product? What benefits have you realized? We are looking for a central administration system for all the support email addresses that we manage and that allow us to automatically classify and assign tickets. I believe that ...

Very Useful at affordable price

What do you like best? It is so easy to setup your support system almost free using ZohoDesk. You have almost complete set of features required for an Standard Support System. Easy , one Click CRM integration with Zoho CRM. What do you dislike? I can't see anything bad or useless here . Easy import, Export option . Easily interminable with Chat and telephony system. So nothing is wrong with the software for SMB & SME. Recommendations to others considering the product Go with simple ...

Fantastic Ticket Management & Support System

What do you like best? We at setindiabiz has been using freshdesk for quite a long time, however since we are deploying zoho for all process, after the launch of zoho desk we moved our support functions to them. We are enjoying the ease of doing work and seamless integration with zoho crm. I strongly recommend this product. What do you dislike? I am expecting better customer care, at least they must revert when they say will come back with the resolution. What business problems are you ...

The best and the cheapest

What do you like best? The reports and ease that you can customize your helpdesk without the need for many tutorials. What do you dislike? Only in English, but that can be overlooked Recommendations to others considering the product The reports are amazing, worht spending some time customizing it What business problems are you solving with the product? What benefits have you realized? I'm beeing able to integrate several brands, the analytics reports is extremely helpful to dictate what ...

competencies and short comings of zoho platform

What do you like best? it is a very flexible complaint management system that allows the user to customize the desk to his particular needs. more over it provides a one stop solution to set up a communications channel between the organization and the customer. with feed back forms and data base management customer tracking and satisfaction has been made easier. What do you dislike? the flexibility that is available in most tabs and operations is not present every where in the CRM. some ...

Zoho Desk will solve various problems

What do you like best? The integration with the ZOHO CRM, we have everything centralized in one platform What do you dislike? The way he categorizes tickets and contacts What business problems are you solving with the product? What benefits have you realized? Engagement with the customer, centralized information

Absolute Best

What do you like best? Software is easy to setup and implement. What do you dislike? Gets a little confusing when trying to integrate with other programs. What business problems are you solving with the product? What benefits have you realized? We use this as our service desk system.

Nice product with bunch of features

What do you like best? Very customizable Easy to implement and use. Great tracking ability What do you dislike? It can be time consuming to get it setup and running the way you need it. Need proper documentation a What business problems are you solving with the product? What benefits have you realized? I use it as a ticketing system