9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3771-3780 out of 4147
12/21/17
Great Software
What do you like best? The ability to meet all my Customer Service Needs in a single product What do you dislike? I have not found anything I dislike about this, What business problems are you solving with the product? What benefits have you realized? Effective management of customer service needs.
12/21/17
We have used Zoho Desk for most of 2017
What do you like best? We like the integration with the other Zoho products. What do you dislike? We would like better automation options, and better reporting / alerting options. What business problems are you solving with the product? What benefits have you realized? We use Zoho Desk for ticketing and time tracking
12/20/17
Good to be with Zoho Desk.
What do you like best? I like that software and everything that I can do with it. Very simple setup and the way of use. Opportunity to have a clear and presentative interface. It's a very big plus, that all of the options are automatic and in that case my job is always run right. What do you dislike? Nothing serious. Till now everything is good. Very good software to use at work. Good they I can work with powerful tools. Now we are doing well at projects. Recommendations to others ...
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12/18/17
All in one effective and efficient customer service app!
What do you like best? The Zoho Assist and Chat add on is one of the best tools that I like with Zoho Desk because through the Zoho Assist our customers feel were right beside them assisting them in their day to day needs. What do you dislike? Tour option is missing for easy training and navigation and the trial period is too short as well. Recommendations to others considering the product The Zoho Assist is one of our favorite features of the product because it helps us target ...
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12/18/17
Great newcomer to help desk market
What do you like best? Easy to navigate, Zoho Desk brings our clients together with every necessary department. CS Reps have measurable performance increases. What do you dislike? Zoho support appears to be based overseas and is sometimes slow to respond. What business problems are you solving with the product? What benefits have you realized? We needed improved communication with our customers. The key benefit has been improved customer satisfaction.
12/15/17
Reliable, Simple and Sleek Help Desk Service
What do you like best? Most of the features of the app are great, the best is simplicity in assigning tickets. What do you dislike? Nothing specific so far some missing things can be handled at manual level by us Recommendations to others considering the product This simple yet complete tool will solve most of your Helpdesk problems. I hinghly recommend to use to grow your business. What business problems are you solving with the product? What benefits have you realized? CRM, Complaints ...
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12/15/17
Very easy to user
What do you like best? what I like best is the intuitive interface for customers and agents, and managers can quickly intervene with SLAs What do you dislike? What I do not like is that translations are not done automatically What business problems are you solving with the product? What benefits have you realized? zoho desk allows me to solve all customer problems, with a much faster customer follow-up
12/14/17
Useful tool
What do you like best? This tool when used with Zoho CRM gives more benefits. It provides all the details of the customer with a single click. It has a simple flow which is useful in adding customized rules and resolving the incidents. What do you dislike? The initial learning took a bit of time due to lack of proper user manual. But once we got into it, it provved to be very useful. Recommendations to others considering the product Although it takes time to understand the usage, once we ...
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12/12/17
Great application for efficiently managing requests
What do you like best? It is easy to sort and assign various end user requests. What do you dislike? It could be more intuitive for new users. What business problems are you solving with the product? What benefits have you realized? Organizing problem requests
12/12/17
It saves time
What do you like best? The app on smartphone The auto creation of ticket The rules to change the states of tickets automatically What do you dislike? Ticket states created by the admin aren't available in the app What business problems are you solving with the product? What benefits have you realized? Save time to answer quickly to customers
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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