Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Good stuff

What do you like best? I like the collaborative functions of Zohodesk. What do you dislike? There is a learning curb and it isn't very intuitive. What business problems are you solving with the product? What benefits have you realized? Being able to communicate directly with coworkers and clients solves communication issues.

Excellent Software

What do you like best? I was able to set up an entire cloud-based call center in only days that is entirely white-label on the customer end. What do you dislike? No SIP integration or Avaya integration. Recommendations to others considering the product It is good for an enterprise level implementation. If you are a small business it might be more powerful than what you need. What business problems are you solving with the product? What benefits have you realized? Ease of use to starting ...

Great Product!

What do you like best? I most like the ease of use and configuration. What do you dislike? There is nothing about this product that I dislike. Recommendations to others considering the product Very easy to use. What business problems are you solving with the product? What benefits have you realized? Helping our customers solve their issues.

Cost effective, best helpdesk software

What do you like best? Zoho Desk has improved the user interface and allowing to the Help Desk agents to have a better experience. It´s easy learn to manage. It is very userfriendly and time saving help desk software , where you can see your all ticket at once.Dashboard are easy to understand. What do you dislike? The only dislike i have of zoho is the inability to split a ticket unless the requester replies. The software is something a bit tricky to use as some of the features and ...

It's a good solution and great value if you have use for the Zoho One Suite

What do you like best? While it is a good solution, it's not the most complete out there. However, considering that you can get it as part of the Zoho One suite, that includes 30+ other apps for 30 USD per user/month you can hardly get better value. What do you dislike? Customization is rather limited and it comes with some constrains that are just fustrating. Recommendations to others considering the product There are tons of applications out there, if you can take advantage of the ...

ZOho to the rescue... Again

What do you like best? The easy and simplistic use of a multi station, multi user experience. With little work in deployment. What do you dislike? I’ve yet to find a feature that I would say I dislike, the lag is something I could do without but you can’t win all the battles Recommendations to others considering the product Very much so. What business problems are you solving with the product? What benefits have you realized? I’ve yet to find a feature that I would say I dislike, ...

So far everything is awesome!

What do you like best? The Pros to me are the amount of apps they have and how complete they are. Also their interface is pretty nice and simple to use. What do you dislike? A Con could be the price, is not really high actually but if I had to put something as a con this will be it. Recommendations to others considering the product Just ask to their support if you have any quesitons, they respond really fast What business problems are you solving with the product? What benefits have you ...

feature rich affordable helpdesk software

What do you like best? Nice to see ZohoDesk in G2crowd top list. The Zoho Desk product provides an intuitive user interface that allows our agents to quickly an accurately capture all our service requests. User management is great, teams get notified on any change on status or ticket activity. it is functional and affordable and our team loves it. What do you dislike? The User interface is not so good. The software is something a bit tricky to use as some of the features and settings are ...

helpdesk software with very clean interface

What do you like best? We have seen good reviews about ZohoDesk at G2Crowd and it is really deserving. Zoho Desk has improved the user interface and allowing to the Help Desk agents to have a better experience.It´s easy learn to manage. You can view all your tickets. The integration with our CRM (Zoho CRM is paramount in helping the productivity of our staff. What do you dislike? It's a little bit limited and I may outgrow it eventually. You may easily get lost in the tons of options. he ...

Great help in managing tickets

What do you like best? Great software with integration into our Zoho CRM What do you dislike? Not enough integration for seeing tickets in CRM What business problems are you solving with the product? What benefits have you realized? We are keeping better track of customer issues