Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Good product if everyone on team is trained to use correctly.

What do you like best? You are able to track all issues and set alarms to follow up and update. What do you dislike? My team had an issue with duplication it was very Easy to make duplications. What business problems are you solving with the product? What benefits have you realized? I haven't been using long but my company was trying to bridge the communication with inside and outside reps.

An affordable complete hepdesk software

What do you like best? ZohoDesk is a good system, with a lot of tools to organize the flow of the work and controls tools. It is simple to deploy and easy to integrate with existing services. ZohoDesk is easy to use and met most of the requirements we had . The program is compared to others really affordable. What do you dislike? I can not think of a big disadvantage..Tickets can't be duplicated. Customized sorting of information is not available here based on multiple parameters. ...

Soho review

What do you like best? Ability to remotely control PCs without having to configure firewall What do you dislike? Remote control of PCs via iOS is poorly supported What business problems are you solving with the product? What benefits have you realized? Remote access to client PCs

Great products bring great experiences

What do you like best? The layout is very intuitive. It's very easy to navigate. What do you dislike? It's overly complex to add the mailboxes to an alternate service or application. What business problems are you solving with the product? What benefits have you realized? I've used Zoho Desk for two different positions, one for Help Desk and the other for writing.

Zoho Desk Is Great!

What do you like best? The ease and speed at which I can make tickets is amazing. The remote support options are a plus. What do you dislike? It seems I can only use a pre-provided email to take in tickets via email Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? Consolidation of all points of contact into one ticketing system is amazing.

Zoho Desk surprising help desk system.

What do you like best? Once the system is configured, it is easy to use, it helps to control the tracking of your tickets in an easy way thanks to its intuitive interface. You can take control of your customers and know what they need. The customer interface is simple and allows them to track the status of their tickets in real time, giving added value to your company. What do you dislike? The first time the system is configured, it may seem complex, but thanks to the support team you can ...

Nice but somewhat limited

What do you like best? A lot of options in the full version which make life a lot easier. What do you dislike? Full functionality only on Premium, which is quite expensive for small business. Recommendations to others considering the product It is a great software, if you are willing to invest in a Helpdesk tool. What business problems are you solving with the product? What benefits have you realized? Help Desk

Zoho E-mail

What do you like best? Being able to tag coworkers in e-mails. What do you dislike? The interface is not nearly as intuitive as using more commerical software. What business problems are you solving with the product? What benefits have you realized? Having a dedicated work e-mail helps me keep things organized.

Lite version of Salesforce

What do you like best? Clean formatting, ability to add fields What do you dislike? Very clunky when it comes to searching, you have to input things so exactly and create so many fields and many times you can't cross search What business problems are you solving with the product? What benefits have you realized? Despite clunky use the profiles for clients are useful and helps organize your day

Simplicity that works

What do you like best? Zoho desk provides what's needed for an enterprise level customer service, in a simple, easy to setup and easy to learn package. well documented API specifications and predefined channels make integration to the existing systems, a breeze. With Zohodesk businesses can focus on the part that really matters, that is monitoring and enhancing customer satisfaction. What do you dislike? Does not support multiple ticket types w/different fields..., not something critical, ...