Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Bad live chat option

What do you like best? I did not like much about this platform. I guess the only thing I liked was that it was a live chat feature. What do you dislike? Zoho makes it hard to use multiple platforms or apps. It isn't the easiest to navigate between all of the different apps to use. What business problems are you solving with the product? What benefits have you realized? We already were using Survey and CRm and Email through Zoho so it made sense to try out Zoho Desk when we were looking ...

Best solution for IT HelpDesk

What do you like best? Zoho systems for IT requests is a best and very useful product. What do you dislike? Easy to create requests and control this tasks. What business problems are you solving with the product? What benefits have you realized? We are soliving our company inside IT problems, such as IT HelpDesk and support our systems.

Flexible and Easy to Use

What do you like best? This application is very easy to use and offers features that allow end users to find their own solutions. What do you dislike? Nothing. This application is great for new team members who are just coming on board. What business problems are you solving with the product? What benefits have you realized? Since implementing self-service solutions, repeat calls have dropped significantly. More than 80% of our teams top calls are now served by using the self- service ...

Quite Helpfully and Resourcefully Ticketing System

What do you like best? The Live chat feature and Remote support What do you dislike? The reports or reporting feature, I want to find out more on it during the extended trial Recommendations to others considering the product Its important to first try it out, and see really if you get a balance out of all the features you need. What business problems are you solving with the product? What benefits have you realized? Keeping SLA targets and keeping track of customer tickets

Awesome Product

What do you like best? I'm soooooo pleased with this product. Simple, effective, easy, and efficient are the things that make me happy. Thank you for helping my increase my profits What do you dislike? I dislike the fact that I didn't hear about you sooner What business problems are you solving with the product? What benefits have you realized? Contact managers

Better than Freshdesk

What do you like best? I like the mutli-branding feature, as we support multiple products. What do you dislike? The time it takes to setup the software, though any ticketing platform is about the same. What business problems are you solving with the product? What benefits have you realized? We are solving the ability to work with one software to support multiple products.

Nice Support Management Software

What do you like best? Integration of all services. Ticket creation and tracking. SLA tracking. What do you dislike? Many services on the Dashboard creates confusion. What business problems are you solving with the product? What benefits have you realized? Ticket tracking and SLA. Our support process is improved drastically after using Zoho Desk

ZOHO DESK simple to use

What do you like best? The simpleness of this makes it one of the best I have used so far in my search for a software package What do you dislike? So far I have not ran across anything that would stop me from using it as my first shoise What business problems are you solving with the product? What benefits have you realized? I use ZOHO Desk for a complete support system for my WordPress Plugins that I make

Good product if everyone on team is trained to use correctly.

What do you like best? You are able to track all issues and set alarms to follow up and update. What do you dislike? My team had an issue with duplication it was very Easy to make duplications. What business problems are you solving with the product? What benefits have you realized? I haven't been using long but my company was trying to bridge the communication with inside and outside reps.

A very efficient crm especially for lead management, good work by zoho team

What do you like best? quick leads management, navigation customization options, track emails features, complete sales cycle management What do you dislike? no time stamping of when the recipients opened the emails similar to hubspot, no insight on leads email ids What business problems are you solving with the product? What benefits have you realized? Support and lead management