Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Advanced features with simple layout

What do you like best? It really lowers the barriers to entry and let's a small player compete like a larger enterprise. You can handle multi-channel, multi-agent, multi-department custom service so easily and effectively. Ease of deployment made it quick to setup on our website. Really make full use of the trial period so that you get to learn all the features it comes with. What do you dislike? Although I could not find anything wrong with the software , At the begin I had some ...

Best solution for IT HelpDesk

What do you like best? Zoho systems for IT requests is a best and very useful product. What do you dislike? Easy to create requests and control this tasks. What business problems are you solving with the product? What benefits have you realized? We are soliving our company inside IT problems, such as IT HelpDesk and support our systems.

Bad live chat option

What do you like best? I did not like much about this platform. I guess the only thing I liked was that it was a live chat feature. What do you dislike? Zoho makes it hard to use multiple platforms or apps. It isn't the easiest to navigate between all of the different apps to use. What business problems are you solving with the product? What benefits have you realized? We already were using Survey and CRm and Email through Zoho so it made sense to try out Zoho Desk when we were looking ...

Quite Helpfully and Resourcefully Ticketing System

What do you like best? The Live chat feature and Remote support What do you dislike? The reports or reporting feature, I want to find out more on it during the extended trial Recommendations to others considering the product Its important to first try it out, and see really if you get a balance out of all the features you need. What business problems are you solving with the product? What benefits have you realized? Keeping SLA targets and keeping track of customer tickets

Awesome Product

What do you like best? I'm soooooo pleased with this product. Simple, effective, easy, and efficient are the things that make me happy. Thank you for helping my increase my profits What do you dislike? I dislike the fact that I didn't hear about you sooner What business problems are you solving with the product? What benefits have you realized? Contact managers

Nice Support Management Software

What do you like best? Integration of all services. Ticket creation and tracking. SLA tracking. What do you dislike? Many services on the Dashboard creates confusion. What business problems are you solving with the product? What benefits have you realized? Ticket tracking and SLA. Our support process is improved drastically after using Zoho Desk

Better than Freshdesk

What do you like best? I like the mutli-branding feature, as we support multiple products. What do you dislike? The time it takes to setup the software, though any ticketing platform is about the same. What business problems are you solving with the product? What benefits have you realized? We are solving the ability to work with one software to support multiple products.

ZOHO DESK simple to use

What do you like best? The simpleness of this makes it one of the best I have used so far in my search for a software package What do you dislike? So far I have not ran across anything that would stop me from using it as my first shoise What business problems are you solving with the product? What benefits have you realized? I use ZOHO Desk for a complete support system for my WordPress Plugins that I make

Really complete and customizable

What do you like best? With Zoho Desk you can add automations from actions on my tickets, including on those automations are creating tasks, sending emails and updating fields, and i can chose if i want to do it manually or time based. What do you dislike? I cant have a group of fields for each departments or type of tickets, and if i write breaklines on the text area of the form it will put breaklines html tags on my ticket system. What business problems are you solving with the product? ...

A very efficient crm especially for lead management, good work by zoho team

What do you like best? quick leads management, navigation customization options, track emails features, complete sales cycle management What do you dislike? no time stamping of when the recipients opened the emails similar to hubspot, no insight on leads email ids What business problems are you solving with the product? What benefits have you realized? Support and lead management