Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho ticketing review

What do you like best? The tickets turn into support cases with ids. You can get an email sent to you as well. You can reply within zoh o ticketing system. What do you dislike? It's Him is not that user friendly. A bit complex What business problems are you solving with the product? What benefits have you realized? Application support software support tickets. Benefits are that you can manage tickets more efficiently.

Job ticket software

What do you like best? Software user interface is clean and well laid out. What do you dislike? Not easy to copy or edit the job tickets. What business problems are you solving with the product? What benefits have you realized? Tracking daily tasks, good reporting functions for administrators. The software is very easy to use and to access.

Job ticket software

What do you like best? Software user interface is clean and well laid out. What do you dislike? Not easy to copy or edit the job tickets. What business problems are you solving with the product? What benefits have you realized? Tracking daily tasks, good reporting functions for administrators. The software is very easy to use and to access.

Excellent softwware

What do you like best? The link with ZOHO Crm is great. We can see at a quick glance status of a customer and any important information What do you dislike? The support for zoho desk isn't very quick. The crm support is great and the live chat function is ace. However the functionality itself is impressive What business problems are you solving with the product? What benefits have you realized? We have integrated it with the zoho crm and this allows better communication between departments

Genial

What do you like best? Es muy intuitivo, me encanta la forma que divide los agentes What do you dislike? No me gustan algunas opciones que lian y sobran Recommendations to others considering the product Lo recomiendo What business problems are you solving with the product? What benefits have you realized? Problemas informáticos, helpdesk, sistemas, etc

Free Version Great for Small Teams

What do you like best? The ease of the set up was great. I was up an running in minutes. The link between Zoho CRM and Zoho desk is fantastic! You get notifications even when in the CRM and not on desk, makes staying on top of tickets during a busy day that much easier. What do you dislike? The overall layout is more complicated then we were used to. Switched from another desk program that had a very simple layout with less clutter. Took a little time to get used to it but once you ...

The big opportunity to work faster.

What do you like best? With this software, I can manage and help to all my customers. Also, I have the ability to track all metrics. Great way of working at the interface. It is always nice to have the ability to make the right decisions. What do you dislike? I don't have any bad problems with this product. Will be much better to have an easy way of learning. I will not tell that everything was simple and smooth. A lot of useful tools to use. We don't have the big bad issue with this ...

Great software for our customers

What do you like best? Tickets are easy to create, it's very good and simple to customize. You can set up many alerts that will let you know once a ticket gets created, escalated, assigned, etc and you can also create templates for faster tickets creation and email handling. What do you dislike? Ticket can't be duplicated, dynamic fields are not created yet so you can not separate or hide fields depending on the agent/ticket needs. What business problems are you solving with the product? ...

Good Product to manage and keep our customer satisfied .

What do you like best? Tracking of the ticket and the escalation matrix allows the company to track and manage the customer issues on time . What do you dislike? Limited integration with the software based phone system . we would look forward to see 3cx phone system in the supported cloud pabx system. Recommendations to others considering the product Strongly recommending What business problems are you solving with the product? What benefits have you realized? Support engineer response ...

Flexible and Easy to Use

What do you like best? This application is very easy to use and offers features that allow end users to find their own solutions. What do you dislike? Nothing. This application is great for new team members who are just coming on board. What business problems are you solving with the product? What benefits have you realized? Since implementing self-service solutions, repeat calls have dropped significantly. More than 80% of our teams top calls are now served by using the self- service ...