Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Excellent Software for Help Desks and Support

What do you like best? Our IT department had been utilizing Zoho Desk internally for tech support for both internal and external customers. We then implemented it for our HR department as a way to increase transparency and communication with managers and it has been phenomenal. We've been able to utilize both for servicing and communicating with managers as well as building an internal knowledge center so that resources would be readily available. What do you dislike? To be honest, I ...

Very helpful for startups

What do you like best? Pretty easy to use if it works Plenty of functions, affordable, informative. Reporting is strong - ability to consolidate all channels is also very helpful. For me is a help center approach,my businesses can offer multiple support channels to our customers What do you dislike? Functions are not easy to find inside the menu. There are a lot of unused white space in a few areas. The only thing i wiil need is to have an easy way of learning. Sometimes their helpdesk ...

Zoho Desk

What do you like best? I like the easily customizable the fields you create. It is also user-friendly and easy to search for information and pages. What do you dislike? Some limitations on how dashboard items can be displayed with the information you input. What business problems are you solving with the product? What benefits have you realized? Organizing client information and keeping track of progress of clients call.

Excellent feature set & value for cost... not the best, but better than many

What do you like best? Great multi-channel support, and great UI - Knowledge base integration into ticket reponses is really neat! The ability to start a live chat with a user, and then go right into creating a ticket from that interation is nice as well. What do you dislike? Help documents leave much to be desired... some things were very easy to figure out, some took an afternoon of digging through old support posts, and 3rd party sites. There are some admin features that I really ...

Easy to use

What do you like best? Easy to use customer platform with screen sharing capabilities. What do you dislike? I don't dislike anything about it. All tools needed are included. What business problems are you solving with the product? What benefits have you realized? Sales and support

Zoho Desk Handles Problems

What do you like best? I love the easy integration and the simple customer-facing user interface What do you dislike? The business' back-end could be slightly more robust What business problems are you solving with the product? What benefits have you realized? Easy way to interact with customers

A little clunky, but works

What do you like best? Can be very granular and customizable, being web-based means availability is guaranteed. What do you dislike? Frequent loading when filling out fields. What business problems are you solving with the product? What benefits have you realized? Provides an easily-customizable ticketing and reporting platform for our busy and constantly-changing environment.

Zoho Desk has changed the way we Prioritise and Report within the department

What do you like best? The simplicity to configuring the software. The ease of using the product for all levels of IT ability The clear dashboards are brilliant but the integration with Zoho Reports take it to another level What do you dislike? Although you can have multiple departments there is no functionality to have seperate ticket templates for different departments What business problems are you solving with the product? What benefits have you realized? There is now clear ...

Zoho Republic iew

What do you like best? Ease of use for finding and working leads What do you dislike? Too many different things to list or remember. It's been a while. Notifications were one. What business problems are you solving with the product? What benefits have you realized? Tracking leads. Closing leads. Communication with employees.

Great help desk software

What do you like best? Great ticketing software, easy to use and learn. Solid user interface A+ What do you dislike? It doesn't seem to keep logs of everything. What business problems are you solving with the product? What benefits have you realized? To increate productivity.