Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Zoho Desk is an excellent cloud based support desk

What do you like best? - Easy to Setup - UI is consistent across all sections, allowing for easy transition from tickets to KB, etc... - Flows with the overall Zoho Platform, newer features are in development and release fairly regularly What do you dislike? - Automation appears limited, unless willing to learn the developer's custom build coding language Recommendations to others considering the product Highly recommend it if invested in the Zoho Platform and requirements allow for ...

A featured customer support software

What do you like best? Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the ticket and the escalation matrix allows the company to track and manage the customer issues on time . What do you dislike? Being a long time user ,I haven't had any real qualms with Zoho Desk. Still few isssues are ...

An adjustable help desk support software

What do you like best? Zoho desk is good and customise-able help desk support software based on ticket. A very good options for automation and integration developers/programmers. What do you dislike? There is no support from zoho corporation for zoho desk. I have tried on their support email and also created support ticket But there is no response from zoho corp. There are very limited options given for free version of zoho desk. What business problems are you solving with the ...

Zoho review

What do you like best? There are lot of options available to use and it is the best app for beginners. I like the UI most. The Interface could be better and some what more friendly Its been long since I used and so, I could be wrong as well What do you dislike? The Interface could be better and some what more friendly Its been long since I used and so, I could be wrong as well. But, there are lot of options available to use and it is the best app for beginners. Recommendations to ...

A good query management tool

What do you like best? The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The ability to start a live chat with the user, and then go straight to creating a ticket from this internment is also good. We can work with him as we want. We can import our customers without any problems. We can search ...

Simple, Neat and Sharp

What do you like best? The simplicity of how a ticket can be managed What do you dislike? The fact that the ticket number has to be in order. What business problems are you solving with the product? What benefits have you realized? Consolidating all our tickets in one place

Best helpdesk suite from Zoho

What do you like best? A simply perfect helpdesk software with a lot of tools to organize the flow of the work and controls tools. it provides a one stop solution to set up a communications channel between the organization and the customer. You can use it along with Zoho CRM and other Zoho applications and the benefits are even higher. Everything we need is in it and we can work with it the way we want. What do you dislike? A proper training / demo session is required before using this ...

Zoho Desk almost perfect service

What do you like best? Its powerful product for agents, managers and our customers. Zoho Desk helps us to сome together with the whole team across all our departments to solve common problems of the project. Excellent integration with our CRM and other products from Zoho. Also recently they have improved the user interface, it has become even more convenient and functional. The product is not expensive so you can try it. What do you dislike? Many functions are hidden and you need to try ...

Customer Support Tool

What do you like best? Zoho Desk is one of the simple tools to effectively create and track the tickets to resolve the issues raised by the customers. This will help to manage the mailbox to respond the customers. Task Allocation System, Reports, Chat system and customers database management are the best things in this application. What do you dislike? Better UI and mobile integration will be helpful. Many data inputs creating lot of distractions to the users and simple process flow of ...

Great for a Starting Consulting Business

What do you like best? It was easy to set up and easily integrated into my Google Apps environment. The setup was very easy and I was able to customize the system to meet my needs. The custom email and ticketing system helped track my customers needs and status on requests. What do you dislike? The system isn’t quite as seamless to navigate as desired. What business problems are you solving with the product? What benefits have you realized? Helpdesk, customer service, support