9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3701-3710 out of 4147
04/03/18
Desk Review
What do you like best? We use desk to help us create tickets for important Customer Service needs. It definitely suits it purpose and I love that it shows if another manager is looking at the same ticket that I am which eliminates double the work. Also if a ticket is assigned to me, I can reassign it to someone who is better suited to fix the problem or answer the question. What do you dislike? It is not the easiest to use. I often find myself having to back out in order to get back to ...
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03/27/18
Easy to use software for customer questions
What do you like best? I enjoy the alerts that Desk offers. As soon as a client has an issue we get alerted by email and are able to reach out ASAP. What do you dislike? It is a little hard to navigate when trying to learn about new features. What business problems are you solving with the product? What benefits have you realized? When our clients have a question or issue we want to know asap. It has helped us create a space for us to manage client questions and issues and handle them ...
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03/27/18
Zoho Desk
What do you like best? Best value that I could find for small business. What do you dislike? Some limitations for integrating telephone providers. What business problems are you solving with the product? What benefits have you realized? Managing incoming customer requests with multiple staff.
03/23/18
A great CRM program
What do you like best? I like that Zoho is easy for those who are new to CRM to use. The interface is very easy to navigate and is simple to work with. There are more complex options available as well. What do you dislike? There’s not much I disliked about using Zoho. Recommendations to others considering the product Zoho Desk is great for any level user, from beginner to expert. It’s easy to use and they have so many available features. What business problems are you solving with the ...
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03/19/18
Excellent app
What do you like best? Its super easy to use, it helps us a lot to give a great customer service. What do you dislike? Nothing, ive been using it a lot and its great What business problems are you solving with the product? What benefits have you realized? customer service, we can communicate and automate all our customer service.
03/19/18
Excelente experiencia en versión gratuita
What do you like best? La simplesa de su utilización, en conjunto con lo estable de la plataforma What do you dislike? Version de prueba es muy limitada en los reportes personalizados, en los cuales son muy relevantes para la establecer la prestacion de servicio What business problems are you solving with the product? What benefits have you realized? resuleve la importancia de Post venta, en donde el seguimiento es relevante y mas cuando se posee un servicio de soporte
03/13/18
Best Available Tool For Customer Support
What do you like best? Shortcuts, templates, knowledge base are pretty awesome. Available on multiple devices. What do you dislike? Not able to see user's tickets for other departments in the timeline. What business problems are you solving with the product? What benefits have you realized? Most of our tickets are knowledge related. Email templates and knowledge base save a lot of time.
03/08/18
GOOD
What do you like best? IT INTEGRATES TELEPHONY. CHAT AND QUEING What do you dislike? IT'S NOT USER FRIENDLY WHEN COMBINED WITH OTHER ACCOUNTS What business problems are you solving with the product? What benefits have you realized? TELECALLING
03/05/18
Zoho Desk User Friendly Support Tool
What do you like best? Ticket management, support queues, custom fields What do you dislike? Lack of integration with some of the popular development management tools What business problems are you solving with the product? What benefits have you realized? Customer Support
02/13/18
Trust is Trust here!
What do you like best? I have use this for to save my time, and to build my own structure What do you dislike? Nothing to say even, i can even get support often! so nothing in cons Recommendations to others considering the product All What business problems are you solving with the product? What benefits have you realized? I can improve to track students status using zoho desk, it improves or motivates me throughout the process
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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