9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3691-3700 out of 4147
04/11/18
Top Management
What do you like best? Very complete and quickly, with integration What do you dislike? The price and subscricion of produts for the client What business problems are you solving with the product? What benefits have you realized? CRM
04/11/18
Great Product
What do you like best? Allows you to have different applications in the Zoho Stable integrated What do you dislike? There is nothing I dislike about this product What business problems are you solving with the product? What benefits have you realized? Helpdesk tracking
04/09/18
Great admin tools in the cloud
What do you like best? The Desk integration with JIRA helps a lot. Mail is usually efficient and fast. Good online GUI. What do you dislike? When they update and I am in the middle of something and it asks me to refresh the page because they changed something under the hood. This happens at random times. Recommendations to others considering the product Use it. What business problems are you solving with the product? What benefits have you realized? Helps with the clients
04/09/18
Good App
What do you like best? - Simply - Friendly use - Not vey cost - Design What do you dislike? - Price ... - Not template - Difficult to add out app What business problems are you solving with the product? What benefits have you realized? Nothing
04/05/18
Simple interface, Good Support. Increased our sales
What do you like best? I like the easy app option so I can get notified when customers have questions What do you dislike? I do not have any complaints about the system. What business problems are you solving with the product? What benefits have you realized? customers can ask questions about our high end products immediately, and they usually like to reach someone immediately.
04/05/18
Technical Service Manager
What do you like best? We are using as an internal system to keep better track of an automated repair system. Since launch (Mar 2018 it has worked the way we've expected. What do you dislike? Docs needs some revamping. Search within app is lackluster. What business problems are you solving with the product? What benefits have you realized? For a small to Medium company it helps everyone stay connected.
04/05/18
Zoho Desk | Context-aware help desk
What do you like best? The simplicity is the best part. We can get our work done easily using this product. The distribution system of tasks, client management and managing our own employees has never been easier! It is an excellent Customer Relationship Management software. The UI is intuitive and the user knows from the very beginning where he has to click and so it's User friendly! What do you dislike? The price is very costly. We are considering some cheap alternative if they don't ...
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04/04/18
A good tool to manage helpdesk tickets
What do you like best? This product is very easy to use and affordable. What do you dislike? There is nothing about Zoho desk that I dislike. Recommendations to others considering the product Go for it , an easy to use , convenient and affordable tool. What business problems are you solving with the product? What benefits have you realized? Managing complaints/ support tickets.
04/04/18
Excellent Help Desk
What do you like best? Its easy to use and powerful, this tool change the tickets attention in my enterprise. What do you dislike? nothing, it´s easy, intuitive, have a nice design of all buttons and bar menus. What business problems are you solving with the product? What benefits have you realized? The web support to my clients, this is the way to send a ticket for any requirement
04/04/18
Very good for free software
What do you like best? As a new startup business having a support ticket solution was absolutely vital to our business. Zoho was free and pretty much ticked all the boxes required from day 1. What do you dislike? The only thing that could be improved is having master company with sub sites that can be reviewed independently with either a unique contact or shared contacts between the sites. Recommendations to others considering the product It is good as a starup, as you grow you may want ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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