Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Good solution for starters

What do you like best? It's quite easy to manage when you know it well. Easy to create workflows and keep updated with tickets status. Been able to customize the response emails is great. Another thing I like is the capability to start a remote session from the ticket view. It helps a lot. What do you dislike? There are a couple of things I don't like from zoho desk: - The webui is quite slow. - When an agent respond a ticket from his email, the ticket is updated but the customer ...

A Godsend for my Small Business

What do you like best? The ease of use and how I am able to communicate with my end-users in one location. What do you dislike? There is not one thing that I dislike at all. I have not ran into any issues yet. What business problems are you solving with the product? What benefits have you realized? I am able to keep all of my client repairs in one location instead of writing down notes in my notebook like I had been doing for years. It also makes my business appear to be more ...

A good and simple product but some more featured required.

What do you like best? Ticketing assigning, classification , Due time and simplicity of product. No need to be technical in order to use zoho desk. What do you dislike? Design is simple but not attractive. Some more features should be there. Recommendations to others considering the product yes What business problems are you solving with the product? What benefits have you realized? Maintaining user's issues regarding our software. It helped in tracking the same.

Easy to use

What do you like best? It's easy to use especially when you are busy running your business. There is also an app which makes it easy to use on the go! What do you dislike? Wish there were more features added to is so it covers a lot more areas. What business problems are you solving with the product? What benefits have you realized? Mangaging funds and entering receipts into the system.

Zoho Desk is a very well designed ticketing system with a lot of expandability

What do you like best? JIRA integration and agent collision monitoring (you can see if someone else is already replying to an issue What do you dislike? Ideally, zoho could allow for all outgoing emails to be bcc'd to an address for QA What business problems are you solving with the product? What benefits have you realized? Tracking RMA cases and how time was spent before we bought into Zoho was a literal nightmare.

Essai de Zoho desk

What do you like best? La possibilité de travailler en équipe a travers l'équipe What do you dislike? Cela ne semble pas être facile a apprendre, mais on va voir\ Recommendations to others considering the product Ce produit semble intéressant. Je dois mieux le connaitre What business problems are you solving with the product? What benefits have you realized? La gestion de problèmes et situations par plusieurs agentes

Zoho Desk Review

What do you like best? I like that Desk keeps all of our "tickets" organized and assigned by the individual. What do you dislike? I don't like how you HAVE to respond for first contact time. Often times we can just close the ticket and call the person back, but unless you respond via email before closing, it won't count the response time. What business problems are you solving with the product? What benefits have you realized? We are able to keep our customer support tickets organized ...

I love zoho deks, I hope to enjoy it to the fullest

What do you like best? the confiability dynamic flexibility of use compatible with different solutions easy service to configure It works in my Spanish language What do you dislike? maybe adjust the cost a bit you need a forum in Spanish that the deep help modules are in Spanish extend trial period What business problems are you solving with the product? What benefits have you realized? this has allowed me to comply with the technical requirements that my client has ...

exactly what I was looking for

What do you like best? the interface is easy to use, and the features are enough to organise a support team with quality and focus. What do you dislike? I use it since 2 months now, and I cannot find anything that I would change. Recommendations to others considering the product if you use zoho CRM, Zoho Desk is a perfect fit to ensure a good customer support around email. What business problems are you solving with the product? What benefits have you realized? we finally can provide a ...

Zoho Desk

What do you like best? The features are very robust. The price is also one that no one else can touch. What do you dislike? There were times when customer service was slow to respond. I would also like native email capabilities built into the program What business problems are you solving with the product? What benefits have you realized? Customer Service for claims.