Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Ha sido de mucha ayuda el uso de Desk.zoho, en General muy buena mi experiencia con este sistema.

What do you like best? Lo que mas me gusta es, que realmente es muy intuitivo y fácil de manejar. También es que cuenta con muchas otras herramientas que pueden ser de mucha utilidad independientemente del rubro que pueda tener la empresa que lo este requiriendo o utilizando ya de manera completa en su día a día. What do you dislike? Lo que no me agrada de zoho, es que la gran mayoría de la ayuda para saber o tener una idea respecto a cada una de las herramientas con las que cuenta zoho, ...

Initial feel and function look to be pretty intuitive.

What do you like best? Initial feel and function look to be pretty intuitive. Also has a very good extension on the free trial period. What do you dislike? GOOD AND BAD IS THAT IT HAS A LOT OF FEATURES AND WILL TAKE TIME TO GET TO GRIPS WITH THE FULL FUNCTIONALITY. What business problems are you solving with the product? What benefits have you realized? Ticket management and time\cost impact of incidents.

Zoho desk good ticketing platform

What do you like best? Multiuser, easy to manage, integrated with zoho mail. What do you dislike? Sometimes is annoying regarding to security steps What business problems are you solving with the product? What benefits have you realized? We have implemented a ticketing platform to get the comments, issues, doubts of our customers. My customers have a direct contact with the technical support team, and each of the team can take or leave whatever open case

Seamless

What do you like best? Seamless integration between helpdesk and CRM What do you dislike? Some features are confusing. The reply feature causes some tickets to not be properly marked What business problems are you solving with the product? What benefits have you realized? Team collaboration on tickets

Great company, good product

What do you like best? Honestly I like the company itself and the product is good enough to use. Zoho offers tons of free software (I believe some is open sources, and it generally operates without many bugs and without unnecessary bloat What do you dislike? I don't like the user experience, the default filtering makes it very easy for tickets to get lost, and additionally it's not really ITIL compliant. Recommendations to others considering the product I recommend for smaller smbs not ...

easy-to-use and nicely priced helpdesk platform with an awesome userinterface

What do you like best? Easy to navigate and use. Wide array of integration options.Email Response Management Product Based Ticket Tracking and Agent Collision Detection What do you dislike? No dedicated asset management features.Telephony can be provided as n add on with the basic plan. What business problems are you solving with the product? What benefits have you realized? Have simplified our work flow.

Fully Packed & Customisable

What do you like best? Lots of features and great customisation to tailor it for your needs. Emails from our website live chat are automatically converted into tickets. Zoho support is always fantastic with quick response times. What do you dislike? Lack of ability to customise the look and feel. No template customisation. Recommendations to others considering the product The free trial should be enough to allow you to assess whether this will suit your needs. Whilst it's a little ...

Nice System Overall

What do you like best? Overall this system seems to work well, it is easy to setup and they make migrating from Freshdesk easy. What do you dislike? There are a few places during setup that the number of clicks could be reduced and I don't like that the free version is limited to only one department. What business problems are you solving with the product? What benefits have you realized? Trying to find a replacement for Freshdesk as it appears that they may soon eliminate their free ...

All-In-One

What do you like best? If you are already using Zoho for your business expenses or even CRM, then it would make more financial sense to utilize Zoho Desk as it is integrated into all your other work applications. It offers tons of shortcuts such as being able to create custom responses so that you do not have to repeatedly type out messages that you would normally send out. There is also an option to organize solutions that can be used internally for reference. What do you dislike? The ...

Great Software

What do you like best? I love the fact that this software is Easy to use,. When I have confronted some confusion due to user error, the steps the provide to fix the issue is very straightforward. I can only say that they have great support and that their team is a dedicated one. What do you dislike? I can really can't think of any at this point, I know I may encounter some in the future, but so far it has been great. Recommendations to others considering the product Pull the trigger and ...