Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Excelent app to organize support requests

What do you like best? It is very easy to submit a ticket and assign for attention, the chat option is also great due it pops up and a wait music starts. Agent's management is very efficient, It allows to have feedback from users in terms of attention and it allows to rank the IT team SLA's. What do you dislike? I would like to use zoho desk free in a constant way, but it is restricted to a free trial time, also the free period is too short due there are alot of features to trial. ...

I started the free trial during a holiday time, so I haven't had much experience using it.

What do you like best? From what I have seen, this platform looks like it will be much easier for me and my team. We use a couple other zoho software platforms and this will make it easy to keep all of the information organized in one place. What do you dislike? I have had a hard time setting up the help center for the customers. After creating the cname record so that we had a custom domain for that portal, I did not know that Zoho handled the SSL, so I did not notify them that I had ...

Great Experience with a great Help Desk System

What do you like best? The best is the interface and the ease of operation. There are several ways to get to the same result and solution within the system. You can store and save items such as repeatable occurrences for future reference. All it tied together and intuitive. What do you dislike? There has been some issue with getting some feedback and clarification on some items. I had some questions that were not answered by any FAQ and were a bit more detailed in nature. It has been a ...

Amazing service!

What do you like best? Nearly everything!! No I mean everything! There is nothing to dislike about it! It is the perfect helpdesk and I will use it forever! My clients and agents absolutely love it! What do you dislike? In the free edition of zoho crm, you can add only one from address. That's fine but due to a bud even if you delete and add another address, it will show that one slot has been used. Please upgrade your edition. To get it fixed you just need to contact zoho desk support. ...

ZoHo Desk is Great!

What do you like best? I truly appreciate the structure, organization and efficiency ZoHo Desk has provided for the various teams within our call center. What do you dislike? I'm still learning about all of the features and benefits. I haven't come across anything I don't like yet. Recommendations to others considering the product Zoho Desk is definitely a good product use if you're seeking an opportunity to increase the overall efficiency of a multi-channel call center environment. I ...

Number one solution

What do you like best? The ease to understand the usage of this program makes this the best thing ever. In the beginning, I was afraid that I'd have to use something complicated. Once my colleague showed me, it is not as hard as it is. There is also the integration with Zoho CRM which is very useful. You can also search by word or number in ticket. What do you dislike? The only thing is that we are unable to sort the data into different categories like category 1,2 or 3. And that ...

Simple and comfortable

What do you like best? How easy is to create, modify and follow a ticket and how much you can personalize at the overview and on the ticket templates. What do you dislike? The knowledge base has no addition from Zoho, it would be good to include some knowledge from the people that created the tool and make it much more accessible. Recommendations to others considering the product Zoho Desk is a good tool to keep track of the support you give to your clients or even the support that you ...

That's the best of all solutions I tried

What do you like best? My favorite feature is automatic suggestion of pre-defined answers. The system analyses contents of the ticket and suggests the best answers/templates. Next my favorite is a feature to quickly insert text Snippets into message body - you can type a sequence of characters, hit TAB and it inserts pre-defined piece of text. This really saves time! Another killer feature is Blueprints. It's long to write about it, but it is really powerful. I also like very much how UI ...

Very Easy and not complicated at all.

What do you like best? Its easy to manage tickets, administrators could easily control them, reports are also easy to generate. They make it easy to move around and the overall interface is very simple its not hard to understand its very good for beginners. It doesn't require a lot of work to put in. What do you dislike? I never had any problems, receiving emails and shooting them out. I love it its easy to use. This program is awesome and gives the buyer a variety of services such a ...

Zoho was the best fit for my support needs!

What do you like best? I really love the time tracking tool and the flexibility to enter and modify time entries. I use it to help generate time reports for my hourly-rate projects and clients. The predefined reports are very useful. Entering a new ticket is very easy. My primary reason for trialing Zoho Desk was because I needed a help desk with a customer self-service portal. While most Help Desk offerings provide a Customer Self-Service portal, Zoho was the only one that offered this ...