9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3541-3550 out of 4147
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Anonymous
02/12/19
Very useful, has simplified our processes!
What do you like best? It's very simple to learn and use, and makes faster our job. What do you dislike? The live chat is only in Enterprise pack What business problems are you solving with the product? What benefits have you realized? It makes very easy the job of our customer care, and the telephone integration is really useful.
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Anonymous
02/12/19
Zoho Desk review
What do you like best? It is an excellent tool for customer service, versatile, its processes are well distributed. It shows a panel so you can visualize what you want to look for, the tool handles different ways to handle tickets, is associated with social networks. Analysts have an adequate tool to be more productive. And those who supervise can make the most correct decision when correcting the answers given to the client. It should be noted that the north of this tool is the client and ...
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Anonymous
02/12/19
Easy to use out of the box
What do you like best? Ability to customize it according to your company needs. -Comprehensive ticket system -Supports multiple agent - Knowledgebase What do you dislike? The mobile app needs some work as some Customization. Email Customization required in regards to font, color. What business problems are you solving with the product? What benefits have you realized? Tracking of issues and providing fast solutions for our clients.
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Anonymous
02/12/19
Initial (trial) Review of Zoho Desk
What do you like best? Ease of set-up - took less than 90 minutes What do you dislike? Short duration of trial - only 14 days .. you may need loner What business problems are you solving with the product? What benefits have you realized? Easy setup of a basic help desk for IT customers
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Anonymous
02/12/19
Zoho Desk is a good alternative
What do you like best? Some time ago I was using Desk (before it was part of Salesforce and loved it! Now, Zoho Desk is a great tool for providing excellent customer service. What do you dislike? So far, I have not find any problem at all! What business problems are you solving with the product? What benefits have you realized? Online customer
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Anonymous
02/12/19
Trying new Ticketing System - Zoho Desk
What do you like best? The knowlege base is very useful for helping with quick/simpler enquires. What do you dislike? Seems a bit heavy to start with, but just takes a while to configure/set up. What business problems are you solving with the product? What benefits have you realized? Trying to tackle support more efficiently,
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Anonymous
02/12/19
First time using a help desk
What do you like best? I like the fact that Zoho Desk is so easy to set up. Likewise, the fact that it integrates with the other Zoho suite of apps makes this a great tool to enhancing customer experience as well as streamlining operations. What do you dislike? So far, I can't say there is anything I dislike about it. I guess I just found it hard to add agents for some reason or another. I have to keep resending and resending the invite. What business problems are you solving with the ...
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Anonymous
02/12/19
Not yet fully finished the trial but...
What do you like best? Seems to be more or less what we need from a ticket system. Overall the Desk is a good application and whilst we do need something like this in organisation it would be a much easier purchase to budget for if it were better priced, as it stands, small companies like ours cannot afford the steep price of most Desk like applications as the price per user is quite high, so even if we do purchase it will more than likely only be for 1, possibly 2, users. What do you ...
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Anonymous
02/12/19
Excelente aplicação para controle de ticket!
What do you like best? Com o ZohoDesk não deixo de responder às demandas dos meus clientes What business problems are you solving with the product? What benefits have you realized? Controlo o prazo de resposta das demandas dos clientes
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Anonymous
02/12/19
Great software
What do you like best? We have great experiences with Zoho desk. Our customers love it. What do you dislike? The GUI is lackluster sometimes, and also confusing What business problems are you solving with the product? What benefits have you realized? We can provide support to our customers
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].