Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho amazing suite of products

What do you like best? We not only make use of Zoho Desk but we utilize 3 other packages offered by them. The fact that the software is easily customizable and user friendly makes everything worthwhile. We have implemented detailed in-depth reporting and analytical tools on all of the products and can make informed decisions on the go. What do you dislike? There is not much to dislike about this product. Have been a zoho client for 8 years. Recommendations to others considering the ...

Full Featured with lots of flexibility

What do you like best? I like that the software is full-featured with lots of workflow options What do you dislike? Some of the tweaks made in the workflow section are not working correctly, and I'm not able to do exactly what I want to. What business problems are you solving with the product? What benefits have you realized? The UI is nice, and I like that the ticket flow seems logical with many knowledgebase options

Using Zohodesk

What do you like best? they have a good customer service. This feature is an important in a ticketing system to help differentiate tickets between departments/organizations. Also being able to remove some of their defined "required" fields would be good. I don't necessarily need to associate my tickets to a "contact" all the time and if there is a way to make this not required, it is not easily apparent. It is worth checking out with a free trial and seeing if it will work for your Help ...

easy to use and very intuitive

What do you like best? very modular and has a lot of add-ons The system allows you to track and revisit tickets that are yet to be closed. What do you dislike? all add-ons are charged, would be nice to have a combined package What business problems are you solving with the product? What benefits have you realized? Ticketing for support issues. The benefits is that Desk will let you know which tickets you have that are not closed.

Great for small businesses. All the basic features are there.

What do you like best? Possibility to create multiple help desks to go with your different departments and all the SLAs and Support Contract that comes with managing your pre-sales and post-sales engineering activities. What do you dislike? The UI and UX. It's very basic, nothing to dislike, but nothing to like either. Understanding what you need to configure can be quite hard sometimes. What business problems are you solving with the product? What benefits have you realized? Customer ...

Easy to get started

What do you like best? Simplicity, they seem to have focused on key features, discoverability and ease of use. What do you dislike? No strong dislikes, so far so good. We like it. Recommendations to others considering the product Give it a free demo What business problems are you solving with the product? What benefits have you realized? It gives us cost-effective support options for our customers.

Going good so far.

What do you like best? Ease of use when creating custom fields and forms. We have a lot of different needs and it seems to be able to accommodate all of them. What do you dislike? I haven't found anything I dislike too much just yet. Sometimes their knowledge base doesn't have everything you need, but otherwise it's great. What business problems are you solving with the product? What benefits have you realized? We need a way for customers to initiate return requests themselves, and for ...

Simplicity of use and immediacy

What do you like best? I like Zoho very much as the contents are organized. I found myself well also in the identification of the main functions, they are very well organized. With just a few clicks you can prepare your environment to assist customers. What do you dislike? I have not yet found any negative features in Zoho Desk What business problems are you solving with the product? What benefits have you realized? We needed to organize assistance to our customers. Everything has taken ...

Great platform

What do you like best? It is a very interesting platform, which allows to consolidate the image of the company with clients through the timely management of incidents presented. It has several options to configure the handling of tickets according to the company's schedules. You can track the tickets according to their states, allowing you to obtain valuable information for the generation of indicators. The only thing seen so far is to have the possibility of more options to ...

Amazing program

What do you like best? The layout is very clear and all seems to be descripted carefully. But searching through settings and get started is a bit harder to find. We want to use Zoho as CRM as well, so we try to solve using different systems and so we know what is happening and what the issues are from our customers. What do you dislike? Many options and it takes a while to setup. searching through settings and get started is a bit harder to find. Recommendations to others considering ...