Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Great consulting group platform for Managed Services

What do you like best? Intuitive platform and easy to use for clients What do you dislike? Too many emails that my clients and me get when submitting tickets What business problems are you solving with the product? What benefits have you realized? Building a managed services offering

Top quality

What do you like best? I really like how it is easy to use. It does not require too much work to manage it. What do you dislike? I dont dislike anything about Zoho. It is great and works perfectly What business problems are you solving with the product? What benefits have you realized? It helps my company from school to help people

Excellent support tool

What do you like best? With this tool we have approached our clients, to be able to solve the incidents presented with the clients, thanks to this program the analysts have everything they need at hand, which is profitable since they can make the right decisions at the moment of address the issue and customers feel satisfied and with a quick response in a short time. Work has been synchronized giving great satisfaction and much more performance between client analyst. Since we started ...

Provides a bunch of features. Product integrates with other services provided by vendor

What do you like best? Integrates with their other products. Provides software for tickets and tasks. What do you dislike? Too many features - not sure how to customize all the options they offer. Recommendations to others considering the product Good support. What business problems are you solving with the product? What benefits have you realized? Tracking of tasks and tickets. One solution for a variety of business problems.

Great support desk tool

What do you like best? I like the way it allows me to organize the tickets, the replay templates, and Snippets, these last ones are great. Also the ability to access some client details from CRM. The chat looks like a great tool but I haven't had the time to test it as I want. If it does work the way we want to, it is going to be a great tool. The potential of Help Center looks promising but I haven't tried yet. Reports are easy to read. What do you dislike? Not much. The mobile app ...

Feature rich but not intuitive

What do you like best? There are a lot of features and API available What do you dislike? Can be hard to use at time as the interface is not very intuitive and can be overwhelming and take time to learn What business problems are you solving with the product? What benefits have you realized? Organize and keep track of customers

Would prescribe it

What do you like best? Capacity to tweak it as per your organization needs, it help enormously to screen operators execution, reaction time and different KPIS particulary vital to enhances your administration level. Additionally the capacity to mechanize the work process is another wonderful thing I like about Zoho.Also Zoho gives magnificent after administration support, your record supervisor will manage you through the execution procedure and will bolster you by telephone and email at ...

great support ticket software

What do you like best? integration to our voip phone system is great What do you dislike? nothing, it works great our whole team loves it What business problems are you solving with the product? What benefits have you realized? support ticket organization and integration with other systems

Zoho Desk Review

What do you like best? The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license . The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license . The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in ...

Zoho Desk

What do you like best? Simple interface with quick views, ticket management is very good allowing full tractability of what actions and communications have taken place What do you dislike? Finding way round at start, lots of options to find, you will need to look at help guide/ask for some assistance to find the full advantages of the desk system. Recommendations to others considering the product Detailed and easy to use, spend time setting things up What business problems are you ...