Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

wellis review

What do you like best? The way how the web forms can be modified The interface is quite user friendly. The "front end" of the sytsem. The email transfer is awesome: What do you dislike? I didnt find the way to combine customers so they can see eatch other tickets on the front end. Thumbnails are not showing miniatures. Recommendations to others considering the product yes What business problems are you solving with the product? What benefits have you realized? Tracking customer ...

very helping and user friendly.

What do you like best? zoho desk help me to track my customer. as well as it's a tool which is very helpfull in customer success field. What do you dislike? They should provide us some kind of guide line so that we can use it as fullest. Recommendations to others considering the product I already recommended Zoho One to my company's Head . What business problems are you solving with the product? What benefits have you realized? it gives us realtime tracking of our customer and the ...

good experience

What do you like best? the dashboard is very easy to use, cases view is excellent What do you dislike? well the reports are not as detail as other tools and you have to buy another tool to build reports of better information Recommendations to others considering the product if you want to integrate several tools with Zoho desk I recommend the tool. What business problems are you solving with the product? What benefits have you realized? non we already had a help desk tool we are ...

Great features at a great price, but limited customization

What do you like best? Ease of use, custom reports and dashboards What do you dislike? Web widgets don't offer much customization. The ASAP widget blocks some of our page content, but it can only be moved left or right on the bottom, no other placement options. Recommendations to others considering the product Easy to use product, lots of features. Ironically, their customer support is not very good. What business problems are you solving with the product? What benefits have you ...

Simplifies Your Workflow!

What do you like best? How easy it is to integrate web forms and current emails to Zoho Desk. It's so nice having everything consolidated in one place instead of scattered. What do you dislike? The user interface needs a bit tweaking to make it polished. What business problems are you solving with the product? What benefits have you realized? Consolidating support tickets amidst several email addresses into one place.

Zoho Desk

What do you like best? its really easy to use and very user friendly What do you dislike? Setting up the email forwarding was very tasking What business problems are you solving with the product? What benefits have you realized? Maintenance help desk

Excellent

What do you like best? Excellent portal for handling incidents and concerns among my clients, sales management, it is very easy to manage and does not require professional learning What do you dislike? Sometimes a designer's help is required to put the clients' portal with an excellent presentation What business problems are you solving with the product? What benefits have you realized? Incident management and fast customer service

Good Stand Alone Help Desk Solution - Great if you Use Zoho Suite

What do you like best? Integrates to Zoho email and Zoho Assist. Macros are great. Good visibility into tickets for customers. I think this is a great option for an SMB or SOHO company. What do you dislike? The product is too basic at the lower tiers. Really need the higher tiers that allow macros. Recommendations to others considering the product Try the top tier first. What business problems are you solving with the product? What benefits have you realized? It solves the problem of ...

Best Out There

What do you like best? Can't beat this app. Has all the features anyone could ever need. If you need help doing something their support is prompt and good. For the price you can't beat it. If migrating even though they don't have 3rd party software for certain vendors they will do everything they can to help you anyways if you contact support. What do you dislike? Nothing I wish they had more 3rd party integrations Recommendations to others considering the product Go ahead and do your ...

Zoho Desk a Great Support Ticketing System

What do you like best? Zoho Desk is great because it has lots of settings that can be customised, so you can fine tune it to work exactly how you need it to. The ability to gather customer feedback is great as well as the reporting function. Plus the pricing is simple and affordable. What do you dislike? I would like the ability to completely turn off the customer help-desk web portal and just have it based on email tickets. The ability to not allow the agents to close tickets with ...