Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho Desk Review

What do you like best? Simplicity of setup with the large number of features configured out of the box What do you dislike? Plan selection, should allow you to start with and select free plan instead of waiting for trial to expire What business problems are you solving with the product? What benefits have you realized? Trouble tickets and remote problem solving

Inexpensive Easily Implemented Ticket Solution

What do you like best? Zoho has multiple customization capabilities and supports all channels you could need. It is a good option for the offered price, comparing with competitors What do you dislike? Internal interface of the ticket system is not perfect - it lacks some customization and intuitivity. What business problems are you solving with the product? What benefits have you realized? Zoho provides ticket system easily integrated with email, phone and chat channels, joining them ...

Very useful and easily integrated.

What do you like best? I like the customisation and flexibility of the software. What do you dislike? I think the Help Center could have a little more customisation especially with widgets that are unable to be edited if you edit the HTML directly. Recommendations to others considering the product Before deploying your new software, make sure you take the tour of the software and test as much possible. There may be some features that are available that you may not know about if you ...

Zoho Assist and Desk

What do you like best? I have been using Zoho Assist to help my customers for about a year now. It sometimes gets hard to keep track of everything and to remember all the details. Then I noticed that Zoho also offers a help desk application called Desk. It has helped me manage my service calls and is helping my business grow into an online tech support resource for my customers. Zoho has made life a lot easier for me. Very reliable, with features for everything I need. What do you dislike? ...

Great improvements over last couple years

What do you like best? The automation is much better than previous version that we have used before, the overall design is also great. What do you dislike? Should have give a bit more customization for the ticket creation. Currently, there are many fields that cannot be removed or changed. Recommendations to others considering the product Overall it is very good product, if you are looking for easy ticket management or automation of the ticket system, then this is a very good product to ...

IT WORKS - SORT OF LIKE MAGIC

What do you like best? The extensive programming you can do to make your online support terminal website like quality. The ticket site doesn't feel tacky, it feels like a really good to use and the site is again very customizable. The web portal is fantastic. The KB although we do not use it, also has a plethora of features that we have played around with. What do you dislike? I think unless you understand how to use layouts it might come across challenging. After a week you might be ...

We use it daily

What do you like best? Extremely easy to use. Free plan for up to three users. What do you dislike? Works well for our needs. We are happy with Zoho. What business problems are you solving with the product? What benefits have you realized? Best help desk software that allows us the possibility of offering a service that allows us to support our customers and have information before any problem that may arise.

ZoHo Professional Looking Help Desk in line with other ZoHo products

What do you like best? Ease of use for techs and customers which is much better then our current help desk What do you dislike? Nothing, the product is well worth the money and easy to use and setup What business problems are you solving with the product? What benefits have you realized? Replacement of our current help desk to make use easier.

Great for small business

What do you like best? I like the access that is available from the cloud. The apps are good and keep you connected to your data. What do you dislike? Nothing.I'm happy with the features and layout of the web app. What business problems are you solving with the product? What benefits have you realized? Integrating ticketing with invoicing makes time tracking so much easier

Simple and Effective

What do you like best? I have been testing out Zoho Desk and it is very easy to configure and get going straight away. What do you dislike? nothing at this moment - not sure why you need to add more detail. What business problems are you solving with the product? What benefits have you realized? We have been using email to communicate with our costumers and want to become more efficient at replying and giving solutions.