Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Great set of features for Zoho Desk

What do you like best? One interface for all my customer support tasks. Still need to evaluate. Cant say much at this point d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d What do you dislike? Still figuring out the potential of this system d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d d Recommendations to others ...

Still using trial, so far so good.

What do you like best? So far, after only using it for a short amount of time and only testing out its features, I think my favourite part is the possibilities for the workflows. The more we use it I can see us creating many time saving tasks. We currently have a few set up for testing, mainly assigning particular incoming tickets and then closing the ones which are for notifications only. What do you dislike? The spam filter is a bit over enthusiastic. When we first linked our emails, ...

It's good

What do you like best? Ticket creation was the best and easy thing. What do you dislike? Everything was okay there is nothing to dislike What business problems are you solving with the product? What benefits have you realized? Tracking of the tickets

Awesome seamless experience!

What do you like best? Wowed our clients with the response times. Case auto creation and really simple user interface What do you dislike? Really have had no time to dislike anything What business problems are you solving with the product? What benefits have you realized? Manage our products customer support and bug reporting

Barely had a chance to look it over.

What do you like best? Not sure. Have been very busy and haven't spent much time checking it out. What do you dislike? Only contact I've had was from a person with a strong Indian accent. I don't mind accents, unless they are strong enough to make understanding difficult. Hopefully not all of support will be that bad, or maybe I wont' need support. Also, so far in my trial period there seems to be a LOT of pressure to use and purchase other things. What business problems are you solving ...

Using ZOHO Desk to manage Non Conformance's in a Automotive Assembly Plant

What do you like best? Ability to remotely email tickets to the desk. Mobile app - manage tickets from cellphone Flexibility to adapt the tool for managing Non Conformance issues in our plant. Customization of ticket front end What do you dislike? Signing into to ZOHO desk can be confusing - especially if you have other ZOHO applications Not always sure where I'm logged into Tutorial/training material not sure where to find - would like some demos on the product that I can do in ...

very complete and integrated application

What do you like best? merging different apps and possibility to overview every aspect of work and gantt chart for tasks What do you dislike? a little bit complicated in getting an immediate glance at due tasks What business problems are you solving with the product? What benefits have you realized? crm management

Zoho ticketing sytem

What do you like best? All customer details can be joined easily makes customer support teams works flow become more efficient. What do you dislike? Separate the customers and accounts fields makes confused. Recommendations to others considering the product Zoho Desk is easy to use customer support tools which could help improve the flow and efficiency of work. What business problems are you solving with the product? What benefits have you realized? without ticketing system, customer ...

Very Good Helpdesk

What do you like best? It's clean and simple to use. I like that it's easy to use and the price is great. What do you dislike? Having slight problems setting up our custom emai, however once we get that set up, it will be a great servicel. What business problems are you solving with the product? What benefits have you realized? Easier, more streamlined communication with our customers.

Excellent and easily deployable solutions

What do you like best? Easy deployment allowed us to resolve a critical issue. What do you dislike? Pricing was a pain, particularly for startups. Recommendations to others considering the product Our initial use of Zoho desk was atypical, it was not used by our clients to comment to our help desk, but rather used by us to communicate to our suppliers and developers. In the future I see other uses, as in being a link between our social channels, website on one side and our agents and ...