Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho Desk

What do you like best? Zoho desk is very user friendly. I like that I can easily run any needed reports quickly and with all the information that i am required to provide to my supervisor. I also like that is really easy to search for older tickets when needed. What do you dislike? The only thing that I really don't care for in the zoho desk is that when I forward an email or voicemail over to it the account name does not stay accurate to the clients name. It will than change all other ...

Great customer service!

What do you like best? I love how I can integrate my tickets into Zoho. Using another product right now which is not working for us. What do you dislike? Learning curve, trying to adapt to a new system. Recommendations to others considering the product No advise quite yet, I am very pleased with the customer service. What business problems are you solving with the product? What benefits have you realized? Collaborating with my team.

Zoho Desk For Ticket Management

What do you like best? Management in admin side. We are extensively use this in testing mode in last 15 days. What do you dislike? Api Integration is working properly with lots of mannual work. What business problems are you solving with the product? What benefits have you realized? Customer Support

Awesome support desk tool

What do you like best? One of the positive aspects of Zoho Desk to highlight is how easy it is to use it due to the interface that it has and that allows to control the tracking that is done to each ticket. The possibility of chatting live with the users facilitates communication.I like the way it allows me to organize the tickets, the replay templates, and Snippets, these last ones are great. Also the ability to access some client details from CRM. What do you dislike? A problem to be ...

Zoho Desk is the best help desk out there

What do you like best? The best part of Zoho Desk are tbe blue-prints. These make customer service automation much more efficient. What do you dislike? That the charges are per user, and that secondary users are not a bit cheaper. There should be sub-user levels. What business problems are you solving with the product? What benefits have you realized? To centralize all customer service communication across all channels and platforms that customers use.

Very Efficient Customer Service Tool

What do you like best? Zoho Desk is a very streamlined app that integrates well with the Zoho CRM app. It allows for either transparent, or personal email correspondence with customers. We use it as a general customer service mailbox and it works great to keep open communication for any situation. It allows visibility between team members as well when assisting customers if the original service representative is not available. What do you dislike? While I understand it is necessary to ...

tal blieh

What do you like best? tickets are great help a lot and the reports What do you dislike? nothing... the product is great... very helpful and self explanatory What business problems are you solving with the product? What benefits have you realized? organisation

Really happy with Zoho Desk

What do you like best? We are working with Zadarma virtual phone system and works reallye well integrated with The Zoho Desk What do you dislike? Now, I am really happy with the app, now a day I have no issues with the app. Recommendations to others considering the product Yes, sure. My user experience is really good until now What business problems are you solving with the product? What benefits have you realized? Give support to end users

Zoho Desk is the best ticketing system

What do you like best? it's very easy to implement and easy in reach support What do you dislike? there nothing to dislike with this product What business problems are you solving with the product? What benefits have you realized? i am now have channels and quees for each department to serve customer in better and efficient way

Zoho Desk - SRM for support department

What do you like best? We are testing Zoho Desk to migrate from our regular email box. It seems Zoho Desk has all required features we need: integration with emails, live chat, a lot of option for customisation. The only thing I would improve is the interface. It is not too user friendly from the first view. What do you dislike? I would improve is the interface. It is not too user friendly from the first view. What business problems are you solving with the product? What benefits have ...