Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Excellent CRM Software with Clean Interface

What do you like best? Personally, I really like the zoho desk platform, it helps a lot in the management of tickets and the assignment of each one to different agents. I like the part where you can create several agents, different assignment rules, different departments. You can add products, redesign the various forms of each department, create association rules between combos. What do you dislike? It is not disgust, rather it is like a suggestion towards the redesign of the forms for ...

Powerful and cost effective

What do you like best? The product seems very mature and fully baked. We have been able to customize it to fit our needs What do you dislike? Learning curve to customize and would be nice to have them provide HTML and CSS examples that the customer could use as is or modify What business problems are you solving with the product? What benefits have you realized? Knowledge base and chat support

Great Help desk sotware

What do you like best? User-friendly view The simple way to assign tickets and view data for open, pending and closed tickets, as well as the capability to remote assistance devices to provide assistance is priceless. What do you dislike? when connecting remotely to a device or pc it will ask the user to instal software, some user do not like to instal anything that they are not familiar with, this makes it difficult when having to troubleshoot. it would be much easier if it was ...

Haven't tried it yet

What do you like best? I like the affordable price, functionality of the service and many excellent and useful features. I also love that I can connect my the helpdesk with other Zoho services. What do you dislike? I haven't tried the trial. So I'm not sure if I can answer that (yet. Recommendations to others considering the product Don't know. What business problems are you solving with the product? What benefits have you realized? Need to collaborate and organize the interactions with ...

Zoho Desk Ticket Solution

What do you like best? You can open a ticket with e-mail. This is very good solution. What do you dislike? I couldn't do the time input automatically. What business problems are you solving with the product? What benefits have you realized? Since the SLA conditions are kept, we can store the tickets opened by the customer. When the number of tickets of the customer is exhausted, a warning comes to us.

Works ok...

What do you like best? I used Zoho for a few months and it was ok for a free product. Since then I have moved on to another solution. What do you dislike? I didn't necessarily dislike anything about the software I just found it easier to use Spiceworks. Recommendations to others considering the product Use Autotask unless you must go with a free PSA then I suggest Spiceworks What business problems are you solving with the product? What benefits have you realized? The remote control only ...

Zoho Experience

What do you like best? The product is really easy to set up with plenty of resources available for help. It looks professional and everything is placed where one would expect to find it. What do you dislike? I did not find anything to dislike in this product Recommendations to others considering the product Give it a try What business problems are you solving with the product? What benefits have you realized? New system solution for current CRM

It works, but not the best user experience.

What do you like best? I like the ease of transferring tickets to other users, I also like how simple the status changes are. It's simple to have conversations within a ticket with just a few people of your choice instead of everyone who has access to a ticket which allows for helpful communication on the team. What do you dislike? It's a bit difficult to sort your ticket view, there are a lot of options when it comes to viewing tickets, but sometimes it's difficult to find the view you ...

the application is easy to use

What do you like best? i like more the layout and Notification panel, the layout is flexible on mobile devices.. that is great What do you dislike? I dont like the Notification panel that appears at the top of the page , its not that I dont like , but i think it can be made better What business problems are you solving with the product? What benefits have you realized? customer support. Tickets management

Exactly what I needed at a honest price

What do you like best? Manage multiple brands customer service all in one location. What do you dislike? No integration to Shopify. Adjusting period to the UI. What business problems are you solving with the product? What benefits have you realized? Centralization of all the communications channels for 4 distinct brands into 1 portal.