Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Tested it and liked it

What do you like best? We testet zoho desk to get a better and more direct communication with customers and it helped us :- We will stick to it. What do you dislike? It is a little bit overloaded with features and could have a more work-focused view. What business problems are you solving with the product? What benefits have you realized? Having better customer communication and give technical support.

Extremely Efficient Customer Service Tool

What do you like best? Zoho Desk is an exceptionally streamlined application that coordinates well with the Zoho CRM application. It takes into account either straightforward, or individual email correspondence with clients. We use it as a general client administration letter box and it works extraordinary to keep open correspondence for any circumstance. It permits perceivability between colleagues also while helping clients if the first administration delegate isn't accessible. What do ...

Brilliant CRM tool with smooth interface

What do you like best? Live chat with the customer and Ticket creation is just one click away. Escalation matrix is Quick , Best solution in the market.Managing customer relationships is a crucial thing that we take seriously because it helps us in increasing our customer base and profits.Easy to integrate zoho desk to zoho crm which helped in integrating all customer record into one system. This makes the workflow much easier.Nice layout and relatively easy to set up, nice reporting out ...

Cheap, Lot’s of Features, Hard to Use

What do you like best? The activity feature is nice when I'm working on something other than taking phone calls. What do you dislike? It claims to have all of these features, but the implementation is convoluted at best. Recommendations to others considering the product Don't go for this one. What business problems are you solving with the product? What benefits have you realized? We log calls and do email and chat support with it.

Simplest helpdesk tool in the market

What do you like best? Zoho Desk can easily be provisioned. Its short learning curve is what makes the product better than its competitors. Moreover, the product offers are a wide variety of telephony platforms to integrate with. You can never go wrong with this product. What do you dislike? Zoho Desk's features pale in comparison with its helpdesk tools competitors. What business problems are you solving with the product? What benefits have you realized? Zoho Desk has given us the ease ...

Best product to it admin

What do you like best? the plataform it's very intuitive, and the support for the movile application it´s fantastic, i´m working w zoho desk araound 1 moth and i like the control to get to my support agents, It is very easy to analyze the response times, this helps me improve the business strategy and be able to give a better service, the part of selecting experts is very useful to direct the tickets with the correct person What do you dislike? the free version it´s very limitaded and i ...

INCREDIBLE PRODUCT AND GOOD UI/UIX

What do you like best? USABILITY, INTEGRATIONS WITH ZOHO MARKET PACE, INTEGRATION WITBOTHER MARKETPLACES What do you dislike? PRICING , FOR SMALL BUSINESS PRICING MAY BE PROBLEM Recommendations to others considering the product pricing , fro start ups What business problems are you solving with the product? What benefits have you realized? NO ONE

So far positive

What do you like best? Flexibility, Ticketing system, Escalation factor, Zoho Analytics What do you dislike? Setting up escalation rules was confusing What business problems are you solving with the product? What benefits have you realized? We can now have measurable KPIs for our customer service agents. Agents can track history with certain issues.

Make Customer Service Easy and Fun

What do you like best? Easy to handle tickets. I can classify and follow tickets in a very effective way. What do you dislike? I want to have different signatures that I can choose from. When I send an email to colleagues or to customers. What business problems are you solving with the product? What benefits have you realized? Before I could not follow up emails/tickets as new tickets are coming everyday. Now I can use Zoho Desk and put the ticket in a different statuses. So I know what ...

Amazing and Affordable Help Desk Solution

What do you like best? The features, especially the automation rules we can create. What do you dislike? The user sign-up process is a bit confusng to those who are not very tech savy. Recommendations to others considering the product This is a complete IT Support and ticketing solution. If your support staff is currenly managing requests by email, you will benefit greatly by using Zoho. What business problems are you solving with the product? What benefits have you realized? This is a ...