Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Good Product

What do you like best? Works very well with our help desk flow and offers enough customization options to do what we need it to do. Easy to use and for other users to adopt when they first start. Very reliable. Live chat integration is very easy to use and is very useful on our customer portal. Being able to create our own email templates using HTML gives us the customization we need to notify our customers. What do you dislike? There can be times where the system runs slow, but otherwise ...

Easy and gets the job don

What do you like best? How easy it was to set up and get resources in place. What do you dislike? Nothing yet. Each feature I have tried and tested, works as expected. What business problems are you solving with the product? What benefits have you realized? Ticketing, help desk support review

Extension of Zoho Desk

What do you like best? It is helping with the service engineers in our company What do you dislike? Could be more user friendly so that everyone can easily reach out Recommendations to others considering the product will be efficient among the service engineers What business problems are you solving with the product? What benefits have you realized? Service ticket generation

Great software

What do you like best? Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time . What do you dislike? Being quite a while client ,I haven't had any genuine doubts with Zoho Desk. Still couple of isssues are here . Ticket can't be copied, dynamic fields are ...

Zoho Desk

What do you like best? It's a ticketing system that seems to adapt to what you need. It's customizable and it has potential to grow. I like how it is able to integrate with teams. I like how there are different ways to submit a ticket. What do you dislike? Not able to see much of the downside until I am able to test it more but for now I know that there is no way to be able to create a scheduled ticket. For example when there needs to be an on-site task. Or a reoccurring task. What ...

Zoho Desk

What do you like best? Easy to start with and even the non-technology guys can set it up What do you dislike? Some of the features like Dependent Drop down is missing Recommendations to others considering the product Be clear on what Zoho Desk can do or not do and it's better to have detailed preparation of your company's work-flow and then do a trail or buy What business problems are you solving with the product? What benefits have you realized? We have been manually tracking all the ...

My review for excellent software zoho desk

What do you like best? It is very clear and easy to use. It's very basic and you can create different ticket systems for your clients as well. What do you dislike? Ticket handling could be a little better. Their supporting team is quite slow they take time to respond. What business problems are you solving with the product? What benefits have you realized? It makes customer management extremely easy since we started using it

Many great features

What do you like best? I enjoy that this platform comes with many helpful features to organizing, communicating, and tracking our customer service data and needs What do you dislike? Since it’s not one of the email-business mega-platforms, our staff needed some time and coaching to acclimate but once they did, our communication flowed great. What business problems are you solving with the product? What benefits have you realized? Immediate communication among customer support staff ...

Simple and easy to setup

What do you like best? The price, ease of setup, easy to navigate platform for both myself and clients. What do you dislike? A little confusing to setup clients and the different levels each support agent can have. Recommendations to others considering the product Trying using with multiple clients What business problems are you solving with the product? What benefits have you realized? It is helping my communicate with my clients. They are now able to log tickets directly and see ...

Zoho Desk

What do you like best? One of the greatest web based service available in the market for chat support, the best thing about this is it is very customizable and one can make it adjust, suited for all sorts of businesses. Issue tracking email integration, real time chat features are just to name a few What do you dislike? It has never made be feel bad about it therefore no dislikes What business problems are you solving with the product? What benefits have you realized? Easy customer ...