Zoho Desk Reviews in May 2025: User Ratings, Pros & Cons

Solid basic helpdesk that lacks a bit of options for powerusers

What do you like best? I like the overall lay-out of Zoho Desk and the simplicity of creating a ticket. What do you dislike? I'm not pleased with the way you have manage all the settings. A lot of settings aren't available or are well hidden. Should be easier and located in the menu's. What problems are you solving with the product? What benefits have you realized? I try to put all the problems of our stakeholders in the app to provide an overview to our management

Intuitive and practical product for SAS companies

What do you like best? - Multiple channels to interact with customers viz. custom domain portal with SSL, emails, social media - Great implementation of 'Knowledge base' feature What do you dislike? Nothing much to complain really. If I have to nitpick, Some of the competitors seem to have beautiful UIs Recommendations to others considering the product: I wish I got to know about this product. I have wasted lot of time and energy trying to implement other solutions What problems are ...

Best value for the money

What do you like best? Time tracking is available without having to go to a premium package. What do you dislike? I would like to be able to associate an agent with a product. Additionally burn reports would be quite helpful. Recommendations to others considering the product: Make sure that it covers your needs. What problems are you solving with the product? What benefits have you realized? I provide software support and ZOHO Desk allows me to create tickets from emails, and keep all ...

Extraordinary support desk apparatus

What do you like best? By and by, I truly like the Zoho Desk area stage, it helps a ton in the administration of tickets and the task of every one to various operators. I like the part where you can make a few operators, diverse task rules, distinctive divisions. You can include items, upgrade the different types of every office, make affiliation administers between combos. The likelihood of visiting live with the clients encourages correspondence. This administration permits to follow and ...

Zoho Desk

What do you like best? Me gusta mucho la herramienta! La eh estado probando un par de meses, en periodo de prueba y me ha parecido magnifica, es una herramienta útil que ayuda a mejora la comunicación con el cliente y obviamente su satisfacción con al brindarle un mejor servicio. Es fácil, intuitiva y no he tenido problemas en configurarla What do you dislike? Considero que la integración entre algunas herramientas no se ha realizado o se encuentra un tanto inconcluso. ...

Complete tool for Managing Customer Team

What do you like best? Complete automation of the mailing & calling process. Automated reply based on keywords. Integration with Zoho CRM which can fetch the customer history & suggests necessary response based on their experience. What do you dislike? integration with other review portals like Trip Advisor for capturing the feedback & experience once the service is delivered. What problems are you solving with the product? What benefits have you realized? Streamlining the customer ...

CRM

What do you like best? Destaco la capacidad de crear tickets en base a correos entrantes, la creación de agentes y departamentos, los SLA y la asignación de permisos. What do you dislike? La dificultad al copiar formatos específicos a las respuestas de los tickets What problems are you solving with the product? What benefits have you realized? Atención al cliente

Awesome platform

What do you like best? Easy to file in tickets. We've adopted ZohoDesk and were up and running in no time. What do you dislike? A lot of features and configurations/customizations, a bit tricky to setup but once it's done it's worth it. What problems are you solving with the product? What benefits have you realized? Customer interactions and ticket follow up.

Great product

What do you like best? Nested contract terms makes it easier for customers and support agents. What do you dislike? Inflexibility for changing some aspects, such as hard-coded URLS that need to be setup once at the beginning. What problems are you solving with the product? What benefits have you realized? Ticketing for our customers.

Zoho Desk does the job

What do you like best? Zoho Desk offered the same functionality as most of its competitors for less cost. Some features are actually exclusive to Zoho, which is a plus. What do you dislike? The Trello extension is region specific, which was a great disappointment. What problems are you solving with the product? What benefits have you realized? Zoho Desk provides all the customer service solutions that our business currently needs, with more functionality already built in for our future ...