Zoho Desk Reviews in May 2025: User Ratings, Pros & Cons

Quite Costly, but with Significant Impacts on Customers

What do you like best? Zoho Desk is the most stable customer desk tool in the techno world. The vendor understands the whole idea of solving the customers problems. Again, the updates from the developer are constant, and makes the whole item more interesting. What do you dislike? Like other Zoho products, this software requires more coins for it to be installed efficiently. Again, the subscription cost is also demanding. I wish the vendor could come up with reducing this ...

An encouraging trial

What do you like best? We are trialing the product and the staff at Zoho have been excellent during the process. What do you dislike? Input lag can be a little high on certain screens. Written instructions for configuration could be more clear (don't always have time for a webinar. What problems are you solving with the product? What benefits have you realized? Centralizing existing systems for managing customer interaction

Zoho Desk - Very Useful

What do you like best? Everything from the ticketing, customers contacts, customer database, user notifications, emails and chats, user profiles and roles, integration to the Zoho CRM, import/export facility, etc. What do you dislike? Limited Roles and profiles for users. Wish I can rename the default profiles, but anyway this is a minor issue. Recommendations to others considering the product: Very useful and helpful and within budget. There are other software in the market that is why ...

Really good help desk software

What do you like best? no frill cloud solution with a built in reporting system, and email integration. What do you dislike? the list of tickets can get little confusing. perhaps better layout could help. What problems are you solving with the product? What benefits have you realized? zoho desk has helped in logging customer tickets and providing status back to them.

Good but has room to grow

What do you like best? Nice layout and relatively easy to set up, nice reporting out of the bag.It is easy yet professional open source , to build your support system .You can set rules based on time and/or conditions which give you the ability to tune all the functions of your system to just work the way you need it and in the time you need it .Has saved us lots of time and I also feel it gives a more professional feel to our service. What do you dislike? Ticket duplication not ...

So far so good

What do you like best? Easily configurable and easy to use for the common or mortals. What do you dislike? It's lacking some easy multi-company feature. What problems are you solving with the product? What benefits have you realized? Easy to use desk part with multiple canals.

Ok

What do you like best? The customization is simple and the interface is friendly What do you dislike? Nothing noteworthy at the moment. Currently testing What problems are you solving with the product? What benefits have you realized? Customer portal.

Arquitecto de Software

What do you like best? La integración y la simplicidad de esto con todos los servicios de ZOHO, para el uso de un usuario no experimentado y comprenderlo a nivel macro. What do you dislike? La primera vez que lo use, me equivoqué, y no pude borrar el departamento. Con asistencia técnica se logró. Debería permitir, borrar todo Desk, y empezar de cero. Recommendations to others considering the product: La alternativa correcta por la cantidad de plugins incorporados coorporativamente. What ...

Easy Migration and Great Features

What do you like best? We are able to organize the structure of our support in a more productive way with future opportunities to work towards as well. What do you dislike? The layout of Desk and 'Dashboard' is not the easiest to use, can glitch out. What problems are you solving with the product? What benefits have you realized? Customer service about purchased products. Greater use of service Reps time.

Extension of Zoho Desk

What do you like best? It is helping with the service engineers in our company What do you dislike? Could be more user friendly so that everyone can easily reach out Recommendations to others considering the product: will be efficient among the service engineers What problems are you solving with the product? What benefits have you realized? Service ticket generation