Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Efficient Customer Service Tool.

What do you like best? Zoho Desk is easy to utilize and it has a pleasant look highlight for experiencing your tickets. You're ready to see different workers taking a gander at your tickets and you're ready to make remarks on the fly. Its essential and you can make diverse ticket frameworks for your customers too. Zoho Desk is an extremely streamlined application that coordinates well with the Zoho CRM application. It takes into consideration either straightforward, or individual email ...

Zoho Desk Review

What do you like best? Zoho Desk is a very streamlined app that integrates well with the Zoho CRM app. It allows for either transparent, or personal email correspondence with customers. We use it as a general customer service mailbox and it works great to keep open communication for any situation You can set rules based on time and/or conditions which give you the ability to tune all the functions of your system to just work the way you need it and in the time you need it .Has saved us ...

Really good help desk software

What do you like best? no frill cloud solution with a built in reporting system, and email integration. What do you dislike? the list of tickets can get little confusing. perhaps better layout could help. What problems are you solving with the product? What benefits have you realized? zoho desk has helped in logging customer tickets and providing status back to them.

So far so good

What do you like best? Easily configurable and easy to use for the common or mortals. What do you dislike? It's lacking some easy multi-company feature. What problems are you solving with the product? What benefits have you realized? Easy to use desk part with multiple canals.

Good but has room to grow

What do you like best? Nice layout and relatively easy to set up, nice reporting out of the bag.It is easy yet professional open source , to build your support system .You can set rules based on time and/or conditions which give you the ability to tune all the functions of your system to just work the way you need it and in the time you need it .Has saved us lots of time and I also feel it gives a more professional feel to our service. What do you dislike? Ticket duplication not ...

Zoho Desk - Very Useful

What do you like best? Everything from the ticketing, customers contacts, customer database, user notifications, emails and chats, user profiles and roles, integration to the Zoho CRM, import/export facility, etc. What do you dislike? Limited Roles and profiles for users. Wish I can rename the default profiles, but anyway this is a minor issue. Recommendations to others considering the product: Very useful and helpful and within budget. There are other software in the market that is why ...

Easy Migration and Great Features

What do you like best? We are able to organize the structure of our support in a more productive way with future opportunities to work towards as well. What do you dislike? The layout of Desk and 'Dashboard' is not the easiest to use, can glitch out. What problems are you solving with the product? What benefits have you realized? Customer service about purchased products. Greater use of service Reps time.

Extension of Zoho Desk

What do you like best? It is helping with the service engineers in our company What do you dislike? Could be more user friendly so that everyone can easily reach out Recommendations to others considering the product: will be efficient among the service engineers What problems are you solving with the product? What benefits have you realized? Service ticket generation

Solid basic helpdesk that lacks a bit of options for powerusers

What do you like best? I like the overall lay-out of Zoho Desk and the simplicity of creating a ticket. What do you dislike? I'm not pleased with the way you have manage all the settings. A lot of settings aren't available or are well hidden. Should be easier and located in the menu's. What problems are you solving with the product? What benefits have you realized? I try to put all the problems of our stakeholders in the app to provide an overview to our management

Ok

What do you like best? The customization is simple and the interface is friendly What do you dislike? Nothing noteworthy at the moment. Currently testing What problems are you solving with the product? What benefits have you realized? Customer portal.