Zoho Desk Reviews in May 2025: User Ratings, Pros & Cons

Good solution for my needs

What do you like best? Helps my company move from good to great customer service What do you dislike? Can be a little slow at times with some lag Recommendations to others considering the product: It's a cheaper option than competitors and worth trying What problems are you solving with the product? What benefits have you realized? Implemented help deesk function

Excellente app for my work

What do you like best? I like the price I find it very easy to use, and integrate with other zoho solutions, also the integration with other common market applications and technology solutions What do you dislike? very limited version free, a test vey short Recommendations to others considering the product: yes, easy and beatifull app, also the integration with other common market applications and technology solutions What problems are you solving with the product? What benefits have ...

My sucess with Zoho Desk

What do you like best? i really enjoy that my customer can log in online and submit tickets through our web channel. I love that its seamless with Zoho CRM so everything gets logged phone, email, and chat. What do you dislike? There isn't much that i don't like, The only thing i would change would be pricing. there should be bundles based on the client needs. What problems are you solving with the product? What benefits have you realized? i solving issues from password reset to network ...

Best combined tool for live chat and multichannel communication

What do you like best? Multiple help desk, dully featured live chat, minimal integration process, completely customizable front end, almost every function runs on realtime, multi channel tracking also i can communicate with my clients in every way possible ( social, email, direct, kb What do you dislike? Zoho created my account in their USA servers. But im living in Europe area and its imposibble to change regions. I contacted their support team in my country (Turkey btw and they are ...

New User to Zoho Desk

What do you like best? Love it. Easy to set up. I like the template to invite customers with. What do you dislike? I do not see any additions needed. It covers our basic need for customers to be able to submit and monitor our response to service jobs. Recommendations to others considering the product: Give it a try What problems are you solving with the product? What benefits have you realized? We are solving the need for customers to call us with service requests as they can now ...

Zoho has been great!

What do you like best? How user friendly and yet extensive in capabilities it is! What do you dislike? So far I have not found anything I dislike. What problems are you solving with the product? What benefits have you realized? We are having issues streamlining our communication in our company. Zoho Desk has help organize all requests and process efficiently!

Very good Helpdesk Software

What do you like best? I would have to say I really like the ticketing interface. For me, it has everything laid out just right and is easily customized. What do you dislike? I have been using Zoho Desk for a week now and really haven't found anything to dislike. What problems are you solving with the product? What benefits have you realized? Very happy with the interface and it is making my small MSP more efficient.

Efficient Customer Service Tool.

What do you like best? Zoho Desk is easy to utilize and it has a pleasant look highlight for experiencing your tickets. You're ready to see different workers taking a gander at your tickets and you're ready to make remarks on the fly. Its essential and you can make diverse ticket frameworks for your customers too. Zoho Desk is an extremely streamlined application that coordinates well with the Zoho CRM application. It takes into consideration either straightforward, or individual email ...

Zoho Desk Review

What do you like best? Zoho Desk is a very streamlined app that integrates well with the Zoho CRM app. It allows for either transparent, or personal email correspondence with customers. We use it as a general customer service mailbox and it works great to keep open communication for any situation You can set rules based on time and/or conditions which give you the ability to tune all the functions of your system to just work the way you need it and in the time you need it .Has saved us ...

Great solution for a great price.

What do you like best? Zoho Desk is a very intuitive helpdesk tool with a very friendly (although somewhat rustic UI. Process of ticketing is efficient, SLAs are handy, clients management is OK, and I liked pretty much the Zoho Analytics. Reports are complete and concrete! What do you dislike? The lack of a ticket status that differentates unassigned and assigned open tickets. Both are considered OPEN even if not assigned yet to an agent. There should be a status like "NEW" to distinguish ...