Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

The software for customer service.

What do you like best? The good thing about Zoho Desk is that users can serve several customers at the same time when using it. Using Zoho is quite simple and Zoho can be customized the way you want. I like the fact that when you are using Zoho information can be released using various channels. I like the customer support team, they take clients very seriously. What do you dislike? Zoho Desk cannot be intergrated with many other softwares and this is why I hate it. Recommendations to ...

Best combined tool for live chat and multichannel communication

What do you like best? Multiple help desk, dully featured live chat, minimal integration process, completely customizable front end, almost every function runs on realtime, multi channel tracking also i can communicate with my clients in every way possible ( social, email, direct, kb What do you dislike? Zoho created my account in their USA servers. But im living in Europe area and its imposibble to change regions. I contacted their support team in my country (Turkey btw and they are ...

Excellente app for my work

What do you like best? I like the price I find it very easy to use, and integrate with other zoho solutions, also the integration with other common market applications and technology solutions What do you dislike? very limited version free, a test vey short Recommendations to others considering the product: yes, easy and beatifull app, also the integration with other common market applications and technology solutions What problems are you solving with the product? What benefits have ...

My sucess with Zoho Desk

What do you like best? i really enjoy that my customer can log in online and submit tickets through our web channel. I love that its seamless with Zoho CRM so everything gets logged phone, email, and chat. What do you dislike? There isn't much that i don't like, The only thing i would change would be pricing. there should be bundles based on the client needs. What problems are you solving with the product? What benefits have you realized? i solving issues from password reset to network ...

Zoho has been great!

What do you like best? How user friendly and yet extensive in capabilities it is! What do you dislike? So far I have not found anything I dislike. What problems are you solving with the product? What benefits have you realized? We are having issues streamlining our communication in our company. Zoho Desk has help organize all requests and process efficiently!

New User to Zoho Desk

What do you like best? Love it. Easy to set up. I like the template to invite customers with. What do you dislike? I do not see any additions needed. It covers our basic need for customers to be able to submit and monitor our response to service jobs. Recommendations to others considering the product: Give it a try What problems are you solving with the product? What benefits have you realized? We are solving the need for customers to call us with service requests as they can now ...

Very good Helpdesk Software

What do you like best? I would have to say I really like the ticketing interface. For me, it has everything laid out just right and is easily customized. What do you dislike? I have been using Zoho Desk for a week now and really haven't found anything to dislike. What problems are you solving with the product? What benefits have you realized? Very happy with the interface and it is making my small MSP more efficient.

Great solution for a great price.

What do you like best? Zoho Desk is a very intuitive helpdesk tool with a very friendly (although somewhat rustic UI. Process of ticketing is efficient, SLAs are handy, clients management is OK, and I liked pretty much the Zoho Analytics. Reports are complete and concrete! What do you dislike? The lack of a ticket status that differentates unassigned and assigned open tickets. Both are considered OPEN even if not assigned yet to an agent. There should be a status like "NEW" to distinguish ...

Quite Costly, but with Significant Impacts on Customers

What do you like best? Zoho Desk is the most stable customer desk tool in the techno world. The vendor understands the whole idea of solving the customers problems. Again, the updates from the developer are constant, and makes the whole item more interesting. What do you dislike? Like other Zoho products, this software requires more coins for it to be installed efficiently. Again, the subscription cost is also demanding. I wish the vendor could come up with reducing this ...

An encouraging trial

What do you like best? We are trialing the product and the staff at Zoho have been excellent during the process. What do you dislike? Input lag can be a little high on certain screens. Written instructions for configuration could be more clear (don't always have time for a webinar. What problems are you solving with the product? What benefits have you realized? Centralizing existing systems for managing customer interaction