Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Evaluating at the moment

What do you like best? Flexibility. Number of features. Integration possibilities. What do you dislike? Cusomization possibilities . No integration with Zoho Inventory What problems are you solving with the product? What benefits have you realized? Tracking cutomer tickets

Zoho Desk allows us to easily manage customer requests way better than we used to manually.

What do you like best? The best feature for us is its convenient mail forwarding and integration with our social media pages. What do you dislike? One of the main issues with Zoho Desk I've found in my experience is that it doesn't remember all of your layouts for the ticket lists, meaning you have to waste time changing the setting each time you open the page. Recommendations to others considering the product: Zoho Desk provides easy integration with our social media pages and email ...

Good

What do you like best? Assigning rules, SLAs, Assigning agents, etc. What do you dislike? Nothing specific. Zoho desk is cost effective. Recommendations to others considering the product: User-friendly What problems are you solving with the product? What benefits have you realized? Client satisfaction for immediate response and action

The best tool to provide excellent service to our customers

What do you like best? The biggest vein of the Zoho Desk is how easy it is to use it. Anyone learns to handle it quickly. It offers a very good free version, which has all the necessary tools to be used in an unlimited way. It offers the option to work from several technical support departments simultaneously. In the same way you can work from different devices which allows you to always carry this useful software with you. What do you dislike? One aspect to improve is the appearance of ...

Solves most of the support use cases very well

What do you like best? - Clean UI - Easy to use - Reporting is good What do you dislike? - Deeper Integrations with other telephony providers would be really useful What problems are you solving with the product? What benefits have you realized? Enabled tracking of customer requests by type and agents. Helped in identifying areas of improvement.

Excelent Product

What do you like best? Easy to setup and use. Highly recomended What do you dislike? There is no cons to include in my review. What problems are you solving with the product? What benefits have you realized? Helped us to organize the service desk tasks and follow up.

With Zoho Desk has been greater the approach with each of our users.

What do you like best? The service is truly extraordinary. It is easy to use for any newbie. The interface is very intuitive. Excellent colors Good disposition of functions in the work area. The security of the ticket has allowed us to monitor in real time every problem that occurs with our users. What do you dislike? I really do not have anything negative to narrow down about Zoho. It has satisfied each of our needs efficiently. Maybe the price of premium versions are high but it is ...

An All in One Customer Care Software

What do you like best? I have used different customer care apps but none compares to Zoho Desk. It is easy to set up, easy to use and the UI is one of three best. With Zoho Desk, it's is easy to address customer needs and this keeps throwing business moving. Generating tickets and following them is effortless. It offers tons of features that makes customer care a breeze What do you dislike? Honestly, I have had no issues using Zoho Desk. It works as it should. It's very helpful ...

Exactly what I needed

What do you like best? I have a small business and in the past I used Kayako. However, Kayako on demand has a weird "feature" now - it treats both tickets and chats as "conversations", so I do not get any kind of notification when a customer wants a live chat with me. After giving up on Kayako I tried Crisp, but it is just a chat, does not have a ticket integration or phone integration. Then I tried LiveZilla, but then I couldn't send rich text messages or make phone calls. After spending ...

Good solution for my needs

What do you like best? Helps my company move from good to great customer service What do you dislike? Can be a little slow at times with some lag Recommendations to others considering the product: It's a cheaper option than competitors and worth trying What problems are you solving with the product? What benefits have you realized? Implemented help deesk function