9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3351-3360 out of 4147
04/23/19
Zoho Desk allows us to easily manage customer requests way better than we used to manually.
What do you like best? The best feature for us is its convenient mail forwarding and integration with our social media pages. What do you dislike? One of the main issues with Zoho Desk I've found in my experience is that it doesn't remember all of your layouts for the ticket lists, meaning you have to waste time changing the setting each time you open the page. Recommendations to others considering the product: Zoho Desk provides easy integration with our social media pages and email ...
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04/23/19
Perfect for small teams
What do you like best? Lots of features are available in the free plan as well as 3 agents seats which makes it great for small teams What do you dislike? Quite a sophisticated UI - takes a lot of getting used to. Very little 3rd party integration options. What problems are you solving with the product? What benefits have you realized? Haven't used it long enough for it to have any significant impact on my work environment.
04/22/19
The best tool to provide excellent service to our customers
What do you like best? The biggest vein of the Zoho Desk is how easy it is to use it. Anyone learns to handle it quickly. It offers a very good free version, which has all the necessary tools to be used in an unlimited way. It offers the option to work from several technical support departments simultaneously. In the same way you can work from different devices which allows you to always carry this useful software with you. What do you dislike? One aspect to improve is the appearance of ...
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04/22/19
With Zoho Desk has been greater the approach with each of our users.
What do you like best? The service is truly extraordinary. It is easy to use for any newbie. The interface is very intuitive. Excellent colors Good disposition of functions in the work area. The security of the ticket has allowed us to monitor in real time every problem that occurs with our users. What do you dislike? I really do not have anything negative to narrow down about Zoho. It has satisfied each of our needs efficiently. Maybe the price of premium versions are high but it is ...
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04/22/19
Excelent Product
What do you like best? Easy to setup and use. Highly recomended What do you dislike? There is no cons to include in my review. What problems are you solving with the product? What benefits have you realized? Helped us to organize the service desk tasks and follow up.
04/22/19
Solves most of the support use cases very well
What do you like best? - Clean UI - Easy to use - Reporting is good What do you dislike? - Deeper Integrations with other telephony providers would be really useful What problems are you solving with the product? What benefits have you realized? Enabled tracking of customer requests by type and agents. Helped in identifying areas of improvement.
04/22/19
Good
What do you like best? Assigning rules, SLAs, Assigning agents, etc. What do you dislike? Nothing specific. Zoho desk is cost effective. Recommendations to others considering the product: User-friendly What problems are you solving with the product? What benefits have you realized? Client satisfaction for immediate response and action
04/21/19
An All in One Customer Care Software
What do you like best? I have used different customer care apps but none compares to Zoho Desk. It is easy to set up, easy to use and the UI is one of three best. With Zoho Desk, it's is easy to address customer needs and this keeps throwing business moving. Generating tickets and following them is effortless. It offers tons of features that makes customer care a breeze What do you dislike? Honestly, I have had no issues using Zoho Desk. It works as it should. It's very helpful ...
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04/21/19
Exactly what I needed
What do you like best? I have a small business and in the past I used Kayako. However, Kayako on demand has a weird "feature" now - it treats both tickets and chats as "conversations", so I do not get any kind of notification when a customer wants a live chat with me. After giving up on Kayako I tried Crisp, but it is just a chat, does not have a ticket integration or phone integration. Then I tried LiveZilla, but then I couldn't send rich text messages or make phone calls. After spending ...
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04/20/19
The software for customer service.
What do you like best? The good thing about Zoho Desk is that users can serve several customers at the same time when using it. Using Zoho is quite simple and Zoho can be customized the way you want. I like the fact that when you are using Zoho information can be released using various channels. I like the customer support team, they take clients very seriously. What do you dislike? Zoho Desk cannot be intergrated with many other softwares and this is why I hate it. Recommendations to ...
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