9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3341-3350 out of 4147
04/24/19
Pruebas Zoho
What do you like best? Facilidad y efectividad en el envió de tickets What do you dislike? poco tiempo en la disposición de estado de prueba What problems are you solving with the product? What benefits have you realized? problemas internos
04/24/19
Solid Product
What do you like best? Overall my favorite part of this is the UI - other solutions were clunky and I had trouble navigating them. What do you dislike? So far I have not found anything in particular that I dislike. What problems are you solving with the product? What benefits have you realized? Our primary reason for coming here was we needed a new location for our FAQ
04/24/19
Despite being Expensive, the Software is Amazing.
What do you like best? The uniqueness of this software is something that I am proud of.. Besides I like the concept the vendor had in mind to come up with the software.. Further, how user friendly this software is also leaves me excited. Lastly, the help from the vendor is impeccable. What do you dislike? Zoho products are all expensive, but of hig quality.. This software is no different.. What if the vendor revise it and make it more efficient and affordable? That is my big plea. ...
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04/24/19
Zoho Desk
What do you like best? The product is quite affordable and it offers a wide range of features What do you dislike? That each product is branded separately and you do not have the same experience throughout What problems are you solving with the product? What benefits have you realized? Integrated business solution
04/24/19
Good Organizational Software
What do you like best? I mainly wanted an incident and service request tracking software. Zoho allows email to ticket automation through the options 'Channel -> Email' and this is exactly what we wanted. This product served that purpose and I would recommend it to others. What do you dislike? The Trial period could be longer to really dig into the functionality. I would have preferred a 30 day trial like most software. The settings menus and terms took a little getting used to. ...
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04/24/19
Trial access
What do you like best? User-friendly interface and useful information provided to the person submitting the ticket. What do you dislike? I have found it difficult to get my questions answered during the trial period, despite being very interested in purchasing. I, therefore, had to find answers myself and am making a decision without absolute certainty on functionality. What problems are you solving with the product? What benefits have you realized? We are looking to run a technical ...
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04/23/19
Straight Forward Solution for Customer Communication, Super Easy Integration!
What do you like best? The ability to consolidate communication with our customers. What do you dislike? Nothing really. There are tools that would be nice to put to use that already exist in Zoho Desk but we're not there with our budget yet. Recommendations to others considering the product: Very straight forward customer help desk with integrated chat. The ability to forward to outside email and see responses has been a wonderful tool for us. Exceptionally easy to integrate. What ...
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04/23/19
INCREDIBLE PRODUCT AND GOOD UI/UIX
What do you like best? USABILITY, INTEGRATIONS WITH ZOHO MARKET PACE, INTEGRATION WITBOTHER MARKETPLACES What do you dislike? PRICING , FOR SMALL BUSINESS PRICING MAY BE PROBLEM Recommendations to others considering the product: pricing , fro start ups What problems are you solving with the product? What benefits have you realized? NO ONE
04/23/19
Experience not required
What do you like best? Very easy to set up...With a limited understanding of coding and apps, IVR, set up of anything at all-the amount of knowledge required fir my limited amount when it comes to setting up apps. If I can do it, anybody can What do you dislike? There isn't anything I dislike, but other things that might be helpful is a tutorial in lamens terms on how to set up an IVR or give a sample Recommendations to others considering the product: Exceeds expectations What problems ...
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04/23/19
Evaluating at the moment
What do you like best? Flexibility. Number of features. Integration possibilities. What do you dislike? Cusomization possibilities . No integration with Zoho Inventory What problems are you solving with the product? What benefits have you realized? Tracking cutomer tickets
