Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho Desk Review.

What do you like best? The interface is extremely instinctive. Great colors,good mien of capacities in the work region. Procedure of ticketing is proficient, SLAs are convenient, customers the board is OK,reports are finished and concrete! Simple to incorporate Zoho work area to Zoho CRM which helped in coordinating all client record into one framework. This makes the work process a lot simpler. What do you dislike? The spam filter is somewhat over eager and ought to be tended to ...

Zoho Desk

What do you like best? The product is quite affordable and it offers a wide range of features What do you dislike? That each product is branded separately and you do not have the same experience throughout What problems are you solving with the product? What benefits have you realized? Integrated business solution

Good Organizational Software

What do you like best? I mainly wanted an incident and service request tracking software. Zoho allows email to ticket automation through the options 'Channel -> Email' and this is exactly what we wanted. This product served that purpose and I would recommend it to others. What do you dislike? The Trial period could be longer to really dig into the functionality. I would have preferred a 30 day trial like most software. The settings menus and terms took a little getting used to. ...

Pruebas Zoho

What do you like best? Facilidad y efectividad en el envió de tickets What do you dislike? poco tiempo en la disposición de estado de prueba What problems are you solving with the product? What benefits have you realized? problemas internos

My Experience

What do you like best? Zoho is easy to use, GUI is very attractive and the tasks can be easily found. You can create a ticket by pressing just one button. What do you dislike? Zoho desk is expensive a little. Nothing else we can say. Everything is good, no dislikes for the app. What problems are you solving with the product? What benefits have you realized? We create tasks for IT dept and the IT admins can follow them up from different cities. Using zoho we save money to call the ...

Trial access

What do you like best? User-friendly interface and useful information provided to the person submitting the ticket. What do you dislike? I have found it difficult to get my questions answered during the trial period, despite being very interested in purchasing. I, therefore, had to find answers myself and am making a decision without absolute certainty on functionality. What problems are you solving with the product? What benefits have you realized? We are looking to run a technical ...

Perfect for small teams

What do you like best? Lots of features are available in the free plan as well as 3 agents seats which makes it great for small teams What do you dislike? Quite a sophisticated UI - takes a lot of getting used to. Very little 3rd party integration options. What problems are you solving with the product? What benefits have you realized? Haven't used it long enough for it to have any significant impact on my work environment.

Straight Forward Solution for Customer Communication, Super Easy Integration!

What do you like best? The ability to consolidate communication with our customers. What do you dislike? Nothing really. There are tools that would be nice to put to use that already exist in Zoho Desk but we're not there with our budget yet. Recommendations to others considering the product: Very straight forward customer help desk with integrated chat. The ability to forward to outside email and see responses has been a wonderful tool for us. Exceptionally easy to integrate. What ...

INCREDIBLE PRODUCT AND GOOD UI/UIX

What do you like best? USABILITY, INTEGRATIONS WITH ZOHO MARKET PACE, INTEGRATION WITBOTHER MARKETPLACES What do you dislike? PRICING , FOR SMALL BUSINESS PRICING MAY BE PROBLEM Recommendations to others considering the product: pricing , fro start ups What problems are you solving with the product? What benefits have you realized? NO ONE

Experience not required

What do you like best? Very easy to set up...With a limited understanding of coding and apps, IVR, set up of anything at all-the amount of knowledge required fir my limited amount when it comes to setting up apps. If I can do it, anybody can What do you dislike? There isn't anything I dislike, but other things that might be helpful is a tutorial in lamens terms on how to set up an IVR or give a sample Recommendations to others considering the product: Exceeds expectations What problems ...