Zoho Desk Reviews in May 2025: User Ratings, Pros & Cons

Zoho Desk - User-friendly, Numerous Features, and Great Value for Money.

What do you like best? So far, so good. I'm still new to using Zoho Desk. However, my experience has been nothing but exciting. I had some problems getting to know this product at first, but after a few days I started to get the hang of it. Zoho Desk makes customer support easy and convenient for us and our clients. In a nutshell, Zoho has all the features you need to make customer support and communication easy, reliable, and efficient. Plus, it's pretty easy to customize. What do ...

Zoho Desk: a powerful tool that has brought us even closer to our customers.

What do you like best? Many positive things can be commented about Zoho Desk. Among them the possibility of creating our own work routines, maximizing productivity in our work team. It allows me to visualize each ticket to know in what moment it is generated and it orders them according to its expiration what allows me to attend each problem in an orderly manner and in order of generation It has a very practical interface and at the same time pleasant from the aesthetic point of view . ...

Amazing Experience

What do you like best? Well undoubtedly it has a set of super power features that matches our requirement and the way everything works is amazing. What do you dislike? There is nothing to be disliked about this product, it is growing and we are growing with it. What problems are you solving with the product? What benefits have you realized? well we are right now at a very initial stage of implementing it, Things that benefit us is that they have a bunch of people who works behind the ...

Easy to use out of the box

What do you like best? Ability to customize it according to your company needs. -Comprehensive ticket system -Supports multiple agent - Knowledgebase What do you dislike? The mobile app needs some work as some Customization. Email Customization required in regards to font, color. What problems are you solving with the product? What benefits have you realized? Tracking of issues and providing fast solutions for our clients.

Testing zoho implementation across CINF

What do you like best? The interface of zoho is very intuitive and together with the detailed documentation, it can help even non-technical users set up the application. In terms of customization as well, the list of features provided justifies the hefty license fee. What do you dislike? I took a subscription for around 18 users. Maybe if there was a review in pricing for such a large number of users, it would have been a better option. What problems are you solving with the product? What ...

Arable Zoho

What do you like best? Managing projects with priority and action items tracker What do you dislike? Inability to Actively changing weightage of projects Recommendations to others considering the product: This is more interactive then Jira What problems are you solving with the product? What benefits have you realized? Managing multiple projects

The best to get all professional services

What do you like best? the simplicity of the UI and it has all features that we need for it and we can say that all information is available on the spot. it makes everything all right that it shows all helpful option to show what do new and all information at once What do you dislike? some information to get help like, how to or where to find Recommendations to others considering the product: get without delays What problems are you solving with the product? What benefits have you ...

My Experience

What do you like best? Zoho is easy to use, GUI is very attractive and the tasks can be easily found. You can create a ticket by pressing just one button. What do you dislike? Zoho desk is expensive a little. Nothing else we can say. Everything is good, no dislikes for the app. What problems are you solving with the product? What benefits have you realized? We create tasks for IT dept and the IT admins can follow them up from different cities. Using zoho we save money to call the ...

We are very new to Zoho and so far the system is easy to navigate

What do you like best? I like that I can call a support person. The Zoho interface is easy to use. What do you dislike? It is always a chore to go from one ticketing system to another. Recommendations to others considering the product: Take the time to learn the system. What problems are you solving with the product? What benefits have you realized? The current system we are using (not Zoho is antiquated and actually costs more.

Zoho Desk Review.

What do you like best? The interface is extremely instinctive. Great colors,good mien of capacities in the work region. Procedure of ticketing is proficient, SLAs are convenient, customers the board is OK,reports are finished and concrete! Simple to incorporate Zoho work area to Zoho CRM which helped in coordinating all client record into one framework. This makes the work process a lot simpler. What do you dislike? The spam filter is somewhat over eager and ought to be tended to ...