Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Arable Zoho

What do you like best? Managing projects with priority and action items tracker What do you dislike? Inability to Actively changing weightage of projects Recommendations to others considering the product: This is more interactive then Jira What problems are you solving with the product? What benefits have you realized? Managing multiple projects

Testing zoho implementation across CINF

What do you like best? The interface of zoho is very intuitive and together with the detailed documentation, it can help even non-technical users set up the application. In terms of customization as well, the list of features provided justifies the hefty license fee. What do you dislike? I took a subscription for around 18 users. Maybe if there was a review in pricing for such a large number of users, it would have been a better option. What problems are you solving with the product? What ...

best app ever? YESSSS!!

What do you like best? zoho helps you with customers emails and everything! What do you dislike? i wish i can use zia the ai for my calland and i wish i can connectgoogle voice. What problems are you solving with the product? What benefits have you realized? customer support

Zoho Desk: a powerful tool that has brought us even closer to our customers.

What do you like best? Many positive things can be commented about Zoho Desk. Among them the possibility of creating our own work routines, maximizing productivity in our work team. It allows me to visualize each ticket to know in what moment it is generated and it orders them according to its expiration what allows me to attend each problem in an orderly manner and in order of generation It has a very practical interface and at the same time pleasant from the aesthetic point of view . ...

Just what we need!

What do you like best? ZoHo is simple to implement and simple to use. What do you dislike? I wish that non-profits could receive a discount. What problems are you solving with the product? What benefits have you realized? This college help desk solution has proven to be great!

The best to get all professional services

What do you like best? the simplicity of the UI and it has all features that we need for it and we can say that all information is available on the spot. it makes everything all right that it shows all helpful option to show what do new and all information at once What do you dislike? some information to get help like, how to or where to find Recommendations to others considering the product: get without delays What problems are you solving with the product? What benefits have you ...

Zoho Desk - User-friendly, Numerous Features, and Great Value for Money.

What do you like best? So far, so good. I'm still new to using Zoho Desk. However, my experience has been nothing but exciting. I had some problems getting to know this product at first, but after a few days I started to get the hang of it. Zoho Desk makes customer support easy and convenient for us and our clients. In a nutshell, Zoho has all the features you need to make customer support and communication easy, reliable, and efficient. Plus, it's pretty easy to customize. What do ...

Solid Product

What do you like best? Overall my favorite part of this is the UI - other solutions were clunky and I had trouble navigating them. What do you dislike? So far I have not found anything in particular that I dislike. What problems are you solving with the product? What benefits have you realized? Our primary reason for coming here was we needed a new location for our FAQ

Despite being Expensive, the Software is Amazing.

What do you like best? The uniqueness of this software is something that I am proud of.. Besides I like the concept the vendor had in mind to come up with the software.. Further, how user friendly this software is also leaves me excited. Lastly, the help from the vendor is impeccable. What do you dislike? Zoho products are all expensive, but of hig quality.. This software is no different.. What if the vendor revise it and make it more efficient and affordable? That is my big plea. ...

We are very new to Zoho and so far the system is easy to navigate

What do you like best? I like that I can call a support person. The Zoho interface is easy to use. What do you dislike? It is always a chore to go from one ticketing system to another. Recommendations to others considering the product: Take the time to learn the system. What problems are you solving with the product? What benefits have you realized? The current system we are using (not Zoho is antiquated and actually costs more.