9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3321-3330 out of 4147
04/26/19
With Zoho Desk we have strengthened the relationships with our clients
What do you like best? Although it is a very simple software, it has all the necessary management functions to satisfy the needs of our clients. The generation of the tickets and the subsequent follow-up is impeccable. It is compatible with various platforms and screen resolutions so it does not matter if you work from our office or from our smart phone. What do you dislike? Although there are few disadvantages of this software, I would only say that one element to improve is to allow the ...
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04/26/19
The agile and simple way to process PQR
What do you like best? 534/5000 It is a very easy and intuitive tool to process, manage and respond in a timely manner the PQR of your clients, especially in cases where your clients transfer requirements from their final clients. It is easy to recognize the traceability of cases to generate the resolutions of these cases. It is also very useful to control the time consumed in the preparation of responses to customers and traceability by customer. As I said it is a perfect tool for ...
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04/26/19
Best Free and light weight desk support
What do you like best? The Reporting and Agent features are both simple and powerful. The dashboard and ticket triaging is also ideal for IT use. The personalize commenting and submit for review features are nice too. Adding agents and tickets can be done from many varied platforms. What do you dislike? I only wish it had a simpler way to set up varied auto responses. The pay for version allows more customization. Recommendations to others considering the product: The free version is ...
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04/26/19
AWESOME
What do you like best? All reports , Customer Satisfaction and functionalities What do you dislike? None as they have all my needs that can be found in the dash What problems are you solving with the product? What benefits have you realized? CRM issue
04/26/19
Great Help Desk
What do you like best? Great help desk, intuitive, busineless logic friendly, and very adaptable. What do you dislike? We would like to have a deeper integration with Zoho CRM - being able to automate ticket creation, routing, and updates based on properties based on commonly used custom fields we've developed in Zoho CRM. What problems are you solving with the product? What benefits have you realized? Integrated help desk with Zoho CRM. We really enjoy having integrated telephony ...
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04/26/19
Great Helpdesk - Would recommend
What do you like best? It's very intuitive and easy to use. Most of all it is really inexpensive for what it has to offer What do you dislike? Unfortunately, a lot of features and texts are in english and need to be translated - either manually or it cannot be changed at all, which is annoying. What problems are you solving with the product? What benefits have you realized? I like the automated workflows that you can easily customize. Also, the ticket customization is intuitive and easy ...
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04/26/19
Great So Far
What do you like best? It has all the features that I've been looking for so far. What do you dislike? It's a bit slow and clunky. Going to talk to support to see if there's a workaround for this. What problems are you solving with the product? What benefits have you realized? Customer support and interactions will be able to be tracked better.
04/25/19
best app ever? YESSSS!!
What do you like best? zoho helps you with customers emails and everything! What do you dislike? i wish i can use zia the ai for my calland and i wish i can connectgoogle voice. What problems are you solving with the product? What benefits have you realized? customer support
04/25/19
Just what we need!
What do you like best? ZoHo is simple to implement and simple to use. What do you dislike? I wish that non-profits could receive a discount. What problems are you solving with the product? What benefits have you realized? This college help desk solution has proven to be great!
04/25/19
Easy Help Desk Portal
What do you like best? I was looking for unexpensive & almost ready-to-use self service FAQ portal and found that Zoho Desk is one of the best and more cost effective solutions available What do you dislike? HTML and CSS customization is basically needed for adapting the portal to any company site standards but is not so stightforward to use. It would be nice to have templates or exeamples available What problems are you solving with the product? What benefits have you realized? Making ...
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