Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Fixed our Spreadsheet mess

What do you like best? Zoho ticketing system and documenting of problems is well worth it. The customization you get over almost everything is extensive. The dashboard is really easy to use and the organization of your tickets can also be customized. The knowledge base, with some time and effort, will be a real big benefit for all of our current and upcoming techs. Transitions between departments and adding agents is a big plus. What do you dislike? Some aspects of the Help desk is aimed ...

Zoho Desk Reviews

What do you like best? Zoho Desk is an extremely streamlined application that incorporates well with the Zoho CRM. It takes into consideration either straightforward, or individual email correspondence with clients. We use it as a general client administration letter box and it works extraordinary to keep open correspondence for any circumstance. It permits perceivability between colleagues also while helping clients if the first administration delegate isn't accessible. Zoho Desk is ...

very good and useful

What do you like best? The experience is pleasant, efficient and convenient. What do you dislike? I don't think so. Let me think again.It's not very convenient to use the mobile phone What problems are you solving with the product? What benefits have you realized? too much.it is very useful.thanks.

Nice CRM tool

What do you like best? Nice tool for ticketing. Zoho Desk is fitting to the needs of international ecommerence customer service pretty well. Cheaper than competitors. What do you dislike? The setup is a bit challenging. We are still in progress with our departments, would be nice to get more closer setup help from Zohodesk Support. What problems are you solving with the product? What benefits have you realized? We are now able to share our international customer service team better ...

Zoho Desk

What do you like best? It is user friendly and very easy to understand What do you dislike? I find it hard to customize the zoho desk to match our internal process What problems are you solving with the product? What benefits have you realized? Our client servicing system

Easy to learn and very useful helpdesk product

What do you like best? Most useful thing I feel is different channels are available to create the ticket which could be very useful for end user. Also the integration with products like Microsoft Teams,etc. is great. The best thing is Zoho desk is on cloud. What do you dislike? I think there should be more customization options. Specially multiple templates in single department What problems are you solving with the product? What benefits have you realized? 1. Most big problem we ...

Easy and flexable

What do you like best? Zoho Desk does everything our previous solution does just as well, for half the cost per license. That makes it an easy sell for the needs of my small but growing customer support team. Zoho Desk greatly exceeds our current solution in three notable ways: 1. Agent dashboards, 2. Reporting, 3. Multi-SLA support. The four different 'work modes' give my agents flexibility in how they view their tickets and take the thought out of managing their day. This is great, ...

Amazing solution

What do you like best? It's really simple to set up; and very intuitive for final customers. What do you dislike? When you have multiple departments you can't change email templates for all of them. You have to do this individually. Recommendations to others considering the product: Use it. It's a great tool. What problems are you solving with the product? What benefits have you realized? We are unifying our support systems in one.

My best Tool to Track Tech

What do you like best? The best thing about Zoho Desk is the ability to attach so much detail to each ticket. Which allows for much better oversite as well as creating a detailed database for all the ticket as well as documentation to them and the solutions to each ticket. The ability to use the Knowledge Base section is greatly beneficial. What do you dislike? I have not found much I do not like. With the countless ways to edit and customize so many aspects of Zoho Desk, I have not come ...

Zoho Desk Review

What do you like best? We currently use a host of Zoho products, We are familiar with their function What do you dislike? We found the application very generic and more suited to online support rather than field service Recommendations to others considering the product: Be sure it compliments your industry/service needs What problems are you solving with the product? What benefits have you realized? We abandon the product when it was clear it would not work in our area.