9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3311-3320 out of 4147
04/29/19
Zoho Desk Reviews
What do you like best? Zoho Desk is an extremely streamlined application that incorporates well with the Zoho CRM. It takes into consideration either straightforward, or individual email correspondence with clients. We use it as a general client administration letter box and it works extraordinary to keep open correspondence for any circumstance. It permits perceivability between colleagues also while helping clients if the first administration delegate isn't accessible. Zoho Desk is ...
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04/29/19
very good and useful
What do you like best? The experience is pleasant, efficient and convenient. What do you dislike? I don't think so. Let me think again.It's not very convenient to use the mobile phone What problems are you solving with the product? What benefits have you realized? too much.it is very useful.thanks.
04/29/19
Easy to learn and very useful helpdesk product
What do you like best? Most useful thing I feel is different channels are available to create the ticket which could be very useful for end user. Also the integration with products like Microsoft Teams,etc. is great. The best thing is Zoho desk is on cloud. What do you dislike? I think there should be more customization options. Specially multiple templates in single department What problems are you solving with the product? What benefits have you realized? 1. Most big problem we ...
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04/29/19
Easy and flexable
What do you like best? Zoho Desk does everything our previous solution does just as well, for half the cost per license. That makes it an easy sell for the needs of my small but growing customer support team. Zoho Desk greatly exceeds our current solution in three notable ways: 1. Agent dashboards, 2. Reporting, 3. Multi-SLA support. The four different 'work modes' give my agents flexibility in how they view their tickets and take the thought out of managing their day. This is great, ...
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04/29/19
Zoho Desk
What do you like best? It is user friendly and very easy to understand What do you dislike? I find it hard to customize the zoho desk to match our internal process What problems are you solving with the product? What benefits have you realized? Our client servicing system
04/29/19
Nice CRM tool
What do you like best? Nice tool for ticketing. Zoho Desk is fitting to the needs of international ecommerence customer service pretty well. Cheaper than competitors. What do you dislike? The setup is a bit challenging. We are still in progress with our departments, would be nice to get more closer setup help from Zohodesk Support. What problems are you solving with the product? What benefits have you realized? We are now able to share our international customer service team better ...
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04/29/19
interesting environment
What do you like best? I like the idea that every customer have its own card and its easy to redirect emails to the system What do you dislike? there is no convenient filter by tag, the tags won't work smoothly (when I'm creating a new tag I want it to save further on, so next time tag can be selected from a droplist combo. there is no option to recognize keywords on emails from clients What problems are you solving with the product? What benefits have you realized? customer service
04/28/19
Amazing solution
What do you like best? It's really simple to set up; and very intuitive for final customers. What do you dislike? When you have multiple departments you can't change email templates for all of them. You have to do this individually. Recommendations to others considering the product: Use it. It's a great tool. What problems are you solving with the product? What benefits have you realized? We are unifying our support systems in one.
04/28/19
My best Tool to Track Tech
What do you like best? The best thing about Zoho Desk is the ability to attach so much detail to each ticket. Which allows for much better oversite as well as creating a detailed database for all the ticket as well as documentation to them and the solutions to each ticket. The ability to use the Knowledge Base section is greatly beneficial. What do you dislike? I have not found much I do not like. With the countless ways to edit and customize so many aspects of Zoho Desk, I have not come ...
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04/27/19
Zoho Desk Review
What do you like best? We currently use a host of Zoho products, We are familiar with their function What do you dislike? We found the application very generic and more suited to online support rather than field service Recommendations to others considering the product: Be sure it compliments your industry/service needs What problems are you solving with the product? What benefits have you realized? We abandon the product when it was clear it would not work in our area.
