9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3301-3310 out of 4147
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Anonymous
05/01/19
A reliable tool for live support!
What do you like best? In my time using Zoho there are so many things that I would like to say that are the best of the software but with no doubts its interface remarks from other features, it's very intuitive and it has a user-friendly workflow which makes it pretty easy to use and to teach other new employees. Also, this tool allows you to monitor every single query and entry from the security tickets that are sent or received with log data, records and how quickly these tickets were ...
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Anonymous
05/01/19
Easy to setup
What do you like best? Ease of setup and onboarding. For such a powerful tool, it's very intuitive. What do you dislike? There are a few things you should know before even signing up (e.g. domain name/suffix selection that could be better represented. better documentation in general would be helpful. What problems are you solving with the product? What benefits have you realized? Customer support, whitelabeling/multi-branding and time tracking against cases.
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Anonymous
04/30/19
Solid and reliable piece of software
What do you like best? Easy to setup and straightforward for agents to get accustomed to. What do you dislike? The interface could be cleaner and lacks a bit of UI polish compared to other solutions. Recommendations to others considering the product: The generous free trial gives you the ability to assess whether it meets your business needs. What problems are you solving with the product? What benefits have you realized? Managing support issues for different platforms.
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Anonymous
04/30/19
A fully integrated platform makes Zoho a right choice for us.
What do you like best? It's integration with Zoho Projects makes it easy for us to offer very responsive support to our customers. What do you dislike? It's too early to say, as I have just started exploring the solution. What problems are you solving with the product? What benefits have you realized? Clear Ticket Management, Easily Accessible Knowledgebase
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Anonymous
04/30/19
Zoho Helpdesk has helped me support my clients better.
What do you like best? Helps me keep all issues documented in one place. I really like the mobile access, as well. What do you dislike? I don't like having to "Reply" to the customer each time I enter notes. I'd like to see a "Case Notes" section that can only be seen by me and my team. Recommendations to others considering the product: Simple and intuitive. Good for small businesses that need to document and track support issues. What problems are you solving with the product? What ...
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Anonymous
04/30/19
Great Accountability tool
What do you like best? Great reports divided by agent and theme. What do you dislike? The design needs to improve, especially in the KB. What problems are you solving with the product? What benefits have you realized? Every issue is sent to the correct deparment and moinitored by management.
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Anonymous
04/30/19
Good System
What do you like best? I really the interface of the ZOHO IT ticketing system What do you dislike? Off all the the things i have tried till now, there was nothing I didn't like about Zoho What problems are you solving with the product? What benefits have you realized? I am trying to get a IT ticketing system in place
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Anonymous
04/30/19
Excelent software for help desk!
What do you like best? Zoho desk is a very complete solution for those who are looking for a help desk software. What do you dislike? Nothing! I liked everything on this solution. Recommendations to others considering the product: Give it a try. For me, its the best help desk software by far. What problems are you solving with the product? What benefits have you realized? Zoho desk is full of features that everyone looks in a solution like this.
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Anonymous
04/30/19
Comprehensive range of features and great scope for customisation
What do you like best? The levels of customisation available in the Multi-brand Help Center allow the creation of multiple client self-service portals. That's a potential new business driver for us. What do you dislike? While the social media content-sharing options are useful, it be possible to deactivate or reconfigure them. Not everything needs to go on Facebook and Twitter, particularly for B2B services. What problems are you solving with the product? What benefits have you realized? ...
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Anonymous
04/29/19
interesting environment
What do you like best? I like the idea that every customer have its own card and its easy to redirect emails to the system What do you dislike? there is no convenient filter by tag, the tags won't work smoothly (when I'm creating a new tag I want it to save further on, so next time tag can be selected from a droplist combo. there is no option to recognize keywords on emails from clients What problems are you solving with the product? What benefits have you realized? customer service
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].