Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Easy to use and straighforward

What do you like best? Since that it is integrated with zoho crm What do you dislike? Moving between the tickets in order to resolve the issues What problems are you solving with the product? What benefits have you realized? finance customer support

Very Good stuff for Managing Leads

What do you like best? Yje ability to Multi - Task with all Customers or Leads at the sometime and still be in control. But am still learning from it. What do you dislike? the ability not to be able to create Leads or deals from Desk Ticket What problems are you solving with the product? What benefits have you realized? Mangagement Consulting with different clients with different issues to resolve

Quick to implement with great integrations

What do you like best? System was very quick to get setup. Like the ability to integrate with my current domain name. When it becomes available, we're going to really enjoy the integration with the Vonage phone system What do you dislike? The system is great for a general help desk system. However, we would like the ability to provide more technical details for the call and integrate it with an asset management system. Recommendations to others considering the product: Check out ...

Extending trial

What do you like best? Seems to be working, need more time to evaluate What do you dislike? trial period too short so need much longer trials Recommendations to others considering the product: Give it a go What problems are you solving with the product? What benefits have you realized? Keeping customers happy

Early days, but looking good

What do you like best? Zoho Desk is customisable enough to give you the experience you need in a help desk system. What do you dislike? We're very early in our Zoho journey and, as yet, we've not found anything to dislike. What problems are you solving with the product? What benefits have you realized? We intend to integrate Zoho Desk with our help desk front end to provide management of help desk issues.

The best Help Desk, that help to keep in track with the costumer services

What do you like best? The frontend, the easy way of all the item, and the flexibility to make custom thinks What do you dislike? don't have integrate a strong reporter, but all the feature are good to make a help desk good What problems are you solving with the product? What benefits have you realized? the tracking of the case, and a platform for the customer to put there ticket

Zoho desk: The simplest way to provide attention to our users.

What do you like best? Zoho has a simple interface that puts this software at the service of anyone. It has well distributed function menu. You can access this tool from any platform and it adapts very well to the different screen formats. It is easy to manage accounts and integrate them using this softwate. The customer service meets on time with every concern that comes our way. What do you dislike? Although the interface is simple I think it could improve in terms of appearance. Make ...

First impression of Zoho Desk is very positive

What do you like best? We are very pleased with the layout and interface of Zoho desk. Very easy to work with and the help section is straight forward. The support has been exceptional. What do you dislike? Nothing at this point, we are please with the product at this point. Recommendations to others considering the product: Plan your migration What problems are you solving with the product? What benefits have you realized? We have not been able to migrate our tickets from FreshService, ...

Fully featured, competitively priced

What do you like best? We are a small company with somewhat complex support ticket needs. Automation and redundancy are key. For our needs, at a price point that is very attractive, Zoho Desk is the best solution we have found. What do you dislike? The 15 day trial was not long enough for us to completely test what we built What problems are you solving with the product? What benefits have you realized? Lack of accountability when addressing customer service issues

Great support desk platform

What do you like best? Easy to start for myself and my staffs, it saves me a lot of time on training. What do you dislike? The report systems are quite complicated. What problems are you solving with the product? What benefits have you realized? Centralize and track performance. Keep all on track.