Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Covers all our needs with a minimum cost

What do you like best? Many functions in the lower payment tier. Most helpdesks charge you more to give you time tracking or other features. What do you dislike? Customer support is slow. It takes at least 3 days to reply to me when I have questions. What problems are you solving with the product? What benefits have you realized? Tickets from multiple channels, time tracking, multiple contacts per account, feedback widget.

My experience was great

What do you like best? I think the Zoho support team is great. The product is easy to use What do you dislike? The interface is a little slow on Zoho Desk What problems are you solving with the product? What benefits have you realized? Helped me organize and measure our customer support and service metrrics

Complex situations handled with precision and agility

What do you like best? Zoho desk gives flexibility when assigning or re-assigning a responsible for each case, you can add tasks with different responsible in the cases, submit for approval, define due dates. It is also very useful that in the end you have all the historic information of each case. For the agents it's very good because they can act according to the priority and due dates, they have full control of their pending cases and tasks. Also a differential from other systems we ...

Basic but functional

What do you like best? What I like the most is that it truly is exceptionally natural and simple to utilize. It controls the following of each ticket in a simple manner. Additionally one can import its clients with no issue. It has numerous different apparatuses that can be helpful notwithstanding the thing which organization is utilizing on everyday premise. It can begin a live visit with the client and can go straight making a ticket from this internment. Ticket following and ...

My Experience

What do you like best? Zoho is easy to use, GUI is very attractive and the tasks can be easily found. You can create a ticket by pressing just one button. What do you dislike? Zoho desk is expensive a little. Nothing else we can say. Everything is good, no dislikes for the app. What problems are you solving with the product? What benefits have you realized? We create tasks for IT dept and the IT admins can follow them up from different cities. Using zoho we save money to call the ...

Zoho Service Desk

What do you like best? Customization of the service desk platform What do you dislike? I found no issues with the service desk so far What problems are you solving with the product? What benefits have you realized? None so far

ZohoDesk review

What do you like best? - ITIL compliant - Workflows/Blueprints - Automation What do you dislike? - Sometimes it is slow in Firefox / Chrome What problems are you solving with the product? What benefits have you realized? - management of customers's SLA - reporting - ticket tracking - ticket handling - better transparency for customers

Follow-up testing with our customers

What do you like best? SLA for user, easy, Order classification and easy for the end user, is a very good tool because it is focused on the consumer and we are a ticket any What do you dislike? Having to configure it step by step. I think it should be a little more explicit and intuitive. Also should notify when there is update and do with them What problems are you solving with the product? What benefits have you realized? User classification and option to convert multi Channel

Intuitive interface

What do you like best? Simple Flexible and customizable Intuitive interface for the Agent What do you dislike? Needs to have active spell checking in all fields, and a comprehensive users manual. Recommendations to others considering the product: Concider the flexability in the product and set it up the way you want it to be What problems are you solving with the product? What benefits have you realized? Too soon to tell major issues.

Cool Help desk

What do you like best? this help desk software is easy to use and flexible comparing to others service. What do you dislike? zoho desk user interface is not cool comparing to others service What problems are you solving with the product? What benefits have you realized? Easy to use and more option for business that many departments.