Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

ZohoDesk

What do you like best? ZohoDesk help us alot in following request made from clients of ours, it is really a wonderful tool to handle everything that is coming out of the company. What do you dislike? Every task and request from inside the company is a little more complicated to handle and the way the contacts are created when transferring emails should be improved. Recommendations to others considering the product: BE prepared with your workflows and everything in order to be able to ...

Reviewing help desk platform for Small Business

What do you like best? Ticketing branded web page. features appear robust for our usage. What do you dislike? No faults at this juncture. still evaluating platform. What problems are you solving with the product? What benefits have you realized? Customer ticket tracking and access

Simple Help Desk software

What do you like best? Simple to configure and full of nice-to-have included to provide a great experience for our internal clients What do you dislike? Translation not complete - some work has to be done to provide a full french exprience. What problems are you solving with the product? What benefits have you realized? Centalized HelpDesk services for multiple depts.

Great Service of Zoho

What do you like best? Zoho Desk has been a great assist for the startup Transportation company I work for. Zoho provides a web portal to bring in our customer support inquiries and provides an easy-to-manage dashboard to view and respond to customer support inquiries. What do you dislike? Customer enhancements are never done. Zoho API is limited and there are many things you can't do. What problems are you solving with the product? What benefits have you realized? Cost savings and ...

Interesting software

What do you like best? It's easy to use and integrates with Zoho CRM What do you dislike? The software does not have asset management What problems are you solving with the product? What benefits have you realized? I'm testing It. So I can't say surely.

Oustanding product with rich features

What do you like best? The ability to use ticketing as a source for the knowledgebase. What do you dislike? There are extra comprehensive features that do not apply to my practice. Recommendations to others considering the product: Zoho is a great program that allows tracking of users issues as well as the knowledge base transfer from closed tickets. The setup is very easy as there are walkthrus and customization. I am able to nail down the issues with Zoho and reporting them to my ...

Very Straightforward. No Nonsense. Half the price of comparable products

What do you like best? Zoho make several really good products that stand out for their ease of implementation, use and price point. Zoho Desk is one of them. The Pre Sales support has been very good. by both email and phone. The automations are relativity straightforward to implement and very powerful . Views are easy to configure by end users. What do you dislike? While the licensing is cheap compared to other solutions I dont like the fact that you cant apply a certain licence to a ...

Super

What do you like best? We are using zoho invoice and crm already, so the easy built in integration to connect all the system really helped here What do you dislike? The customization of the chat bubble was not easy What problems are you solving with the product? What benefits have you realized? Support Questions

Great user experience

What do you like best? How easy is to learn and use the solution. Our support team ramped up really quick, and the end users found it easy to use. What do you dislike? so far, so good. Nothing to complain at this time. What problems are you solving with the product? What benefits have you realized? Service desk demand - classification of issues, taxonomy, KB and learned experiences.

Follow-up testing with our customers

What do you like best? SLA for user, easy, Order classification and easy for the end user, is a very good tool because it is focused on the consumer and we are a ticket any, The monitoring and segmentation that allows at the general level is attractive for companies of various business turns I think it is best to make a plan of work with everything that is expected to have about the tool and is very easy to understand and the help is very useful at the time of Confirgurar the information ...