Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Easy to implement

What do you like best? Zoho Desk is easy to install and configure. What do you dislike? Nothing at all. All the features works very well. What problems are you solving with the product? What benefits have you realized? No ono.

Best Customer Service Software

What do you like best? This is the best customer service software which is so much helpful in handling customer and their issues. Tickets can be generated on this software and which can be assigned to concern team members. It not only support customer services but also support the agents and managers too. Team performance can be improved with the help of this. It helps to handle the customer and also track the real time status of ticket. What do you dislike? There is nothing so to dislike ...

The most professional support desk software out there!

What do you like best? The user interface and level of detail, the friendly tips to get jobs done, the communication back and forth with customer service. What do you dislike? It would be great if we could customize the colours of the interface to match our branding colours What problems are you solving with the product? What benefits have you realized? Zoho desk would provide our customers with a reliable, scalable and maintainable support portal. The interface is easy to use and ...

Best Customer Care Tool

What do you like best? We have been using Zoho Desk for some time and I like it's capabilities. First, its eas6to setup, easy to use and offers best customer care features such as the self-service, live chat, help desk features among others all of which are great. What do you dislike? I have had zero limitations using Zoho Desk. Everything works as expected. Recommendations to others considering the product: Zoho Desk is the best customer care tool and Works well What problems are you ...

Efficient & Simple

What do you like best? ZohoDesk is easy to use and has streamlined our workflow. We previously used AutoTask, which turned out to be quite cumbersome for our 3-man company to use. What do you dislike? The inability to copy/paste images directly into a ticket or email, or see an entire email chain expanded as default in a ticket. What problems are you solving with the product? What benefits have you realized? Our previous ticketing system caused many headaches in creating and managing ...

Perfect for our needs (Support tickets and customer portal)

What do you like best? How quick it was to set up and get started with it. Most of the default settings were very good and effectively allowed for us to setup and start using the service almost instantaneously. What do you dislike? Some of the options aren't quite where you expect to find them or easy to locate. The customer portal seems to have limited customisation. What problems are you solving with the product? What benefits have you realized? Cleaner management of inboxes and ...

Bonne expérience

What do you like best? Outil intuitif et design qui facilite la gestion d'un service support. What do you dislike? Certaines fonctionnalités sont manquantes. Parfois quelques lenteurs dans la navigation. Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? Gain de temps car plus obligé de retraiter les analyses des chiffres. Satisfaction clients car réactivité augmentée.

A tool that improves the relationship with our customers every day.

What do you like best? The process to learn to manage Zoho Desk was very short and simple. is available to any user without greater skills with softwares of this type. The interface is very clean. The resources are arranged correctly in the work area. The procedure to trace a ticket is simple. The reports that it contains contain the necessary information. Zoho Desk is an excellent work tool. What do you dislike? Actually there are not many things that I dislike about Zoho Desk. So far it ...

Spread thin

What do you like best? I appreciate the ambitiousness of the product to meet a large number of customer needs with one product (or product suite, but it's better to do one thing extremely well than several things poorly. What do you dislike? When we tested Zoho Desk, none of the features we needed seemed to be fully flushed out and ready for prime time. There were limits and restrictions on many of the features we needed to customize. The user interface was poor and not intuitive. ...

Pretty good app

What do you like best? So far, it's allowing us to keep track of internal tasks as well as customer tickets. We also like the integrations with third-party apps and with other Zoho apps. What do you dislike? Really, nothing to dislike so far. We're still feeling it out though. Recommendations to others considering the product: Utilize the tech support to help set it up. What problems are you solving with the product? What benefits have you realized? We currently use another ...