Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Great help for a start up business

What do you like best? Zoho desk is the best tool around! It allows me to share FAQs with people and see the support tickets with one login. It saves time, allows communication, and helps my users save time as well. What do you dislike? I have not found a downside of Zoho Desk yet. What problems are you solving with the product? What benefits have you realized? Zoho desk has saved time, frustration, and has saved me money. Other compatible software is more expensive and lacks many of the ...

Great for customer service

What do you like best? You can instantly know who is answering a given ticket. Detecting conflicts when two or more people are answering the same feature is cool. What do you dislike? Lack of full translation to brazilian portuguese. Setup was not actually straightforward to me. I am not sure how integrating with Zoho CRM is going to be. Recommendations to others considering the product: Please give it a shot. Ask your contributors if they prefer to use it or not. Test all possible ...

Best Affordable Help desk For any Startup

What do you like best? Complete help desk, for very affordable price, it has very robust features, I can't imagine using other product which way more expensive What do you dislike? integration with chat with zoho salesIQ can't integrate with telegram or facebook messenger. For telephony the integration partner were not so many for Indonesia country What problems are you solving with the product? What benefits have you realized? managing ticketing from customers and enquiry for sales

Greatest ticketing system out

What do you like best? Zoho is one of the best systems out there, very easy to use. Especially the mobile app that you can download so you can time everything you are doing while you are doing it. What do you dislike? The trial for Zoho I don't think is long enough. What problems are you solving with the product? What benefits have you realized? I'm generally solving IT issues

Zoho Experience

What do you like best? It is easy to setup using tutorials and user friendly. What do you dislike? The look and feel of the Zoho desk need to be improved. What problems are you solving with the product? What benefits have you realized? We are using Ticketing system of zoho desk for customer complaints.

easy help desk

What do you like best? easy help desk software include ticketing system and customer portal What do you dislike? not included assets management and its very recommended to add it What problems are you solving with the product? What benefits have you realized? complete ticketing system all customers to add and track all their tickets

Best Support web App

What do you like best? its easy to managae, to control and have a fluent design What do you dislike? the access to the app and to the admin are diferent links. What problems are you solving with the product? What benefits have you realized? Control of Q&A and support desk

Moving to Zoho was best move

What do you like best? Alot more flexible than our previous helpdesk. It has a very good UIUX and we really like the additional apps available. What do you dislike? None so far, this is a really great product Recommendations to others considering the product: Definitely worthwhile and the instigating emails from Zoho is a great functionality. What problems are you solving with the product? What benefits have you realized? Alot more flexible than our previous helpdesk, price competitive ...

Bang for the buck.

What do you like best? Seems to be the most full-featured option in its price range. Mobile support it good. What do you dislike? Advanced reporting requires an add-on product What problems are you solving with the product? What benefits have you realized? Managing customer requests. We are a field-service company but with a long established backend office process. This has the right level of detail without interfering with (admittedly somewhat antiquated existing processes.

Affordable ticketing system for small businesses

What do you like best? Customizing desk for my company was easy and intuitive What do you dislike? there are too many tabs when filling out a ticket. Having different layout view options would improve how a technician uses the ticketing tool Recommendations to others considering the product: Zoho Desk was perfect for my small MSP, helping me to keep up to day with the daily support needs of my clients. It ensures that no issues ever gets missed. What problems are you solving with the ...